You will lead a support team in maintaining and enhancing integration platforms while acting as the primary escalation point for critical incidents. The role involves performing root-cause analysis, designing and deploying integrations, and driving continuous service improvement initiatives.
You will manage and action client support cases, troubleshoot issues, and conduct gap analysis between client requirements and TechnologyOne system capabilities. Additionally, you will collaborate with consulting experts to support clients in simplifying and modernizing their business applications.
The consultant will analyze client requirements to design and implement optimized business solutions using TechnologyOne software. Key duties include performing gap analysis, managing deployments, and creating change requests to enhance business functions.
Manage and resolve client support cases through a ticketing system while troubleshooting issues and conducting gap analyses. Collaborate with consulting experts to optimize business applications and modernize client systems.
