You will lead post-sale success, implementation, and adoption efforts for strategic healthcare partners to ensure long-term retention. This involves managing the customer journey, driving change management, and collaborating cross-functionally to deliver measurable business and clinical value.
The Prior Authorization Assistant will manually process and oversee automated authorization requests for cardiology procedures and pharmaceuticals. They will also collaborate with product teams to integrate AI-driven workflows and serve as a resource for other team members.
The Partner Operations Manager will lead, coach, and develop a team of 10-12 Partner Operations Associates to ensure high-quality customer outcomes. They will also collaborate with leadership on workforce planning, hiring, and maintaining operational standards while managing a limited personal caseload.
You will own the roadmap for the automation vertical, translating complex healthcare workflows into executable agent specifications. You will also define evaluation metrics and observability standards while partnering with engineering and operations to scale automation solutions.
The Director of Partner Solutions will manage strategic healthcare partnerships, focusing on cardiology organizations to drive AI-powered operational transformation. They will lead complex implementations, serve as a trusted advisor to executives, and build scalable playbooks to ensure long-term customer success.
