Lead post-sale success, implementation, and retention efforts for strategic healthcare partners to ensure platform adoption. Collaborate cross-functionally to align product development with customer feedback and drive measurable business value.
Ascertain
8 Remote Job Openings at Ascertain
Lead post-sale success, implementation, and retention efforts for strategic healthcare partners to ensure platform adoption and measurable value. Collaborate cross-functionally to align product development with customer feedback and build scalable onboarding playbooks.
The role involves owning the full customer deployment arc by mapping clinical workflows and building integrations between AI agents and healthcare systems. You will configure the agent platform and serve as the primary technical point of contact for customers.
Own product features end-to-end, developing both backend services and user-facing web applications. Collaborate with cross-functional teams to design and ship software that automates healthcare administrative work.
Design, build, and deploy voice agents to automate prior authorization workflows and capture structured data. Collaborate with operations and clinical teams to identify and implement high-leverage automation opportunities.
You will own the roadmap for the automation vertical, partnering with engineering and operations to translate complex healthcare workflows into executable agent specifications. Additionally, you will define evaluation metrics and observability standards to ensure the performance and scalability of AI agents in production.
The Forward Deployed Engineer will own the full customer deployment lifecycle, from mapping clinical workflows to building and shipping production-ready integrations. They will serve as the primary technical contact for customers, translating operational needs into software solutions and debugging issues across the full stack.
You will work at the intersection of product and customer operations to build integrations and features that solve real-world healthcare workflow challenges. This involves diagnosing technical issues, gathering requirements from stakeholders, and generalizing solutions back into the core product.
