Handle a high volume of inbound calls to support customers, dealers, and repair facilities regarding coverage and claims. Maintain accurate documentation and collaborate with stakeholders to ensure a positive customer experience.
Review and investigate vehicle service contract claims to determine coverage eligibility and authorize covered repairs. Collaborate with repair facilities to negotiate fair pricing for parts and labor while maintaining accurate documentation.
Connect with customers using warm leads to explain and sell vehicle protection coverage plans. Manage leads and track follow-ups using internal systems while meeting individual performance metrics.
Manage and grow relationships with automotive dealership partners to improve F&I performance and product penetration. Provide consultative guidance, in-dealership training, and strategic business analysis to drive long-term growth.
Manage and grow a portfolio of dealership partners by developing strategic account plans and optimizing performance. Act as a trusted advisor to key decision-makers while analyzing data to drive revenue growth and long-term retention.
The Regional Sales Manager will develop and maintain dealer partnerships while driving performance through training, strategy, and hands-on support. They are responsible for conducting in-person dealership visits, analyzing performance metrics, and executing regional action plans to meet growth targets.
