Handle a high volume of inbound calls to support customers, dealers, and repair facilities regarding coverage and claims. Maintain accurate documentation and collaborate with stakeholders to ensure a positive customer experience.
Review and investigate vehicle service contract claims to determine coverage eligibility and authorize covered repairs. Collaborate with repair facilities to negotiate fair pricing for parts and labor while maintaining accurate documentation.
Manage and grow relationships with automotive dealership partners to improve F&I performance and product penetration. Provide consultative guidance, in-dealership training, and strategic business analysis to drive long-term growth.
