Design and deploy automated educational evaluation systems using NLP, LLMs, and speech recognition to assess real-time user performance. Architect scalable Python backend services and ML pipelines for low-latency, production-grade AI applications.
Own end-to-end frontline support by managing the AI chatbot (Tier 0) and the BPO partner (Tier 1) as an AI-native function. Build and maintain AI-powered agent-assist tools and system integrations to improve containment rates and operational efficiency.
Drive revenue and expand market share by selling AI-powered literacy solutions to large school districts. Manage the full sales cycle from lead generation and product demonstrations to closing and pipeline reporting.
