AmeriCU Credit Union

The role focuses on reducing loan delinquencies and charge-offs by contacting and counseling delinquent members. Responsibilities include managing loan workouts, processing charge-offs, and recommending accounts for legal action or repossession.

Conduct advanced skip tracing and investigations to locate borrowers and secured collateral using various internal and third-party tools. Manage delinquent accounts by negotiating repayment solutions and providing empathetic financial guidance to members.