You will serve as the primary point of contact for customers, providing support through chat and onboarding calls to ensure they effectively use the platform. Additionally, you will gather product feedback and insights to help the engineering and design teams improve the user experience.
You will own the craft of growth surfaces and the marketing design system while driving experimentation to increase platform adoption. You will partner with cross-functional teams to build high-quality experiences and report on the impact of your experiments.
You will own the systems behind growth surfaces like landing pages and checkout flows while driving experimentation to increase business velocity. You will partner with marketing, sales, and product teams to implement data-driven strategies that improve conversion, activation, and retention.
