You will serve as the primary point of contact for customers, resolving inquiries related to accounts, payments, and product onboarding. Additionally, you will collaborate with internal teams to investigate complex issues and maintain accurate records of all customer interactions.
The Customer Support Specialist will act as the primary point of contact for personal and business customers, resolving inquiries related to accounts, payments, and product onboarding. They will collaborate with internal teams such as Technical Support and Financial Operations to ensure efficient case resolution while maintaining accurate records.
You will own security findings end-to-end, from manual validation and exploitability assessment to working with developers on root cause fixes. Additionally, you will embed security gates into CI/CD pipelines and perform threat modelling for new features and application architectures.
You will support B2B clients through the entire API integration lifecycle, from sandbox testing to go-live and ongoing technical support. Additionally, you will investigate integration issues, analyze system behavior, and collaborate with Engineering and Product teams to resolve complex technical problems.
