The Senior Customer Support Specialist will act as the primary point of contact for customer inquiries via chat, email, and phone while providing platform training and resolving technical issues. They will also conduct data audits, support team onboarding, and collaborate cross-departmentally to enhance product adoption and client satisfaction.
The Senior Customer Support Specialist acts as the primary point of contact for customer inquiries via chat, email, and phone while providing platform training and resolving technical issues. They also collaborate with internal teams to conduct data audits, manage high-priority accounts, and provide feedback to the product team to enhance software functionality.
The Customer Success Manager owns a portfolio of accounts, guiding customers from onboarding through renewal to ensure platform adoption and value. They collaborate with Support and Product teams to advocate for customer needs and track key account health metrics.
Manage client data migration, transformation, and analysis to ensure a smooth onboarding process. Coordinate between customers and internal stakeholders to resolve issues and maintain accurate records.
