Provide expert technical support to customers via tickets, chat, and phone while troubleshooting software issues and ensuring a seamless user experience. Collaborate with development and product teams to report bugs, assist in software configuration, and create support documentation.
You will own the implementation roadmap to streamline customer onboarding and reduce manual engineering dependencies. Additionally, you will manage platform infrastructure and internal productivity tooling to support the company's rapid scaling.
Oversee the end-to-end customer lifecycle, including onboarding, quarterly business reviews, and executive check-ins to ensure satisfaction and retention. Collaborate with internal teams to drive expansion opportunities and refine renewal playbooks based on data-driven insights.
The Customer Success Manager will oversee the end-to-end lifecycle of enterprise accounts, including onboarding, renewals, and strategic business reviews. They will collaborate with internal teams to drive platform adoption, mitigate churn risk, and identify expansion opportunities.
Lead the go-to-market strategy, positioning, and storytelling for product lines to drive awareness and pipeline growth. Partner with GTM leadership to build enablement programs and analyze product adoption metrics to accelerate retention.
Build and scale the accounting practice management platform, focusing on project tracking, billing, and invoicing systems. Collaborate with domain experts to translate complex accounting requirements into reliable software and seamless APIs.
Own the strategy, roadmap, and P&L for Aiwyn's flagship Payments product. Manage banking partnerships and collaborate cross-functionally to drive revenue and product adoption.
The role involves creating and maintaining complex federal and state test returns to ensure software compliance with IRS regulations. The analyst will design test scenarios and collaborate with developers to improve AI-driven tax preparation tools.
