You will investigate and resolve escalated technical issues across the Aircall platform, including complex CRM integrations, APIs, and AI-powered features. Additionally, you will lead troubleshooting sessions with customers and collaborate with internal product and engineering teams to improve platform reliability.
You will act as a customer advocate by identifying, troubleshooting, and resolving technical issues while promoting product education. You will collaborate with the global support team to ensure prompt resolutions and high customer satisfaction.
