The consultant will lead discovery sessions to design and implement document management solutions for law firms. They will also provide ongoing support, training, and enhancement planning to ensure high user adoption and system performance.
The consultant will lead discovery sessions, configure document management systems, and manage integrations for law firms. They are also responsible for training end users, planning system enhancements, and providing ongoing support after go-live.
The role involves managing litigation discovery, including drafting legal documents and coordinating trial preparation, alongside overseeing firm operations such as billing and intake. You will serve as the primary operational point of contact while maintaining and refining firm systems and SOPs.
You will lead consultative discovery conversations to understand law firm challenges and manage the full sales cycle from initial outreach to signed agreements. You will also collaborate with internal consultants and subject matter experts to develop and propose tailored solutions for clients.
The Client Experience Coordinator will manage client introductions, onboarding, and ongoing relationships to ensure a seamless service experience. They will act as a primary point of contact to address concerns, maintain accurate client records, and facilitate communication between internal teams.
