Operate and improve the Civic Platform to ensure high availability, security, and scalability across SaaS offerings. Develop automation and observability tools while participating in incident response and root cause analysis.
Accela
15 Remote Job Openings at Accela
Manage the full sales cycle from prospecting to closing for mid-size jurisdictions and utilities. Focus on growing revenue through new business acquisition and cross-selling solutions to existing customers.
Serve as the primary technical liaison between the cloud platform and customers to ensure reliable and secure production outcomes. Lead SaaS migrations, troubleshoot complex technical challenges, and drive continuous improvements in platform observability and resilience.
The Principal Architect serves as the technical authority for the cloud platform, defining the foundational technology strategy and architecture patterns for SaaS offerings. They lead modernization initiatives and ensure the platform is scalable, secure, and compliant across multi-tenant environments.
Manage the end-to-end data migration lifecycle, including analysis, mapping, transformation, and loading of legacy data into the Accela Civic Platform. Collaborate with clients and technical teams to ensure data integrity and successful go-live cutover activities.
The Account Executive is responsible for managing client relationships and driving revenue growth. They will focus on acquiring new accounts and maintaining existing partnerships.
Lead the reliability, scalability, and operational excellence of the Civic Platform by driving platform modernization and cloud-native evolution. Define operational standards through SLOs and SLAs while leading observability and incident response efforts.
Provide system administration and enhancements for Accela SaaS clients within government entities. Responsibilities include managing ticket triage, configuring workflows, and developing reports to ensure client success.
Manage a large portfolio of enterprise government agency customers to drive product adoption, retention, and long-term strategic alignment. Collaborate with Sales to identify upsell opportunities and advocate for customer needs through formal Voice of the Customer processes.
The Account Director is responsible for driving the overall sales strategy and securing net new business within the Southern California territory. This includes managing key accounts, leading a team of Account Executives, and executing strategic plans to meet annual sales targets.
Manage the full sales cycle for mid-size jurisdictions across several US states, focusing on prospecting and closing deals. Maintain and grow revenue from existing customers through relationship building and cross-selling solutions.
The Head of Sales will lead new business development across Australia and New Zealand, focusing on net new logo acquisition within government agencies. This involves building a validated pipeline and leading complex enterprise sales processes from origination to close.
Monitor and resolve email delivery failures and blocked addresses using SendGrid and Salesforce. Track recurring patterns in delivery failures and maintain logs for reporting and trend analysis.
Manage customer renewals by coordinating with Sales, Customer Success, Finance, and Legal to ensure predictable recurring revenue. Responsibilities include leading contract negotiations, maintaining accurate data in Salesforce CPQ, and utilizing AI tools to optimize communications.
The Lead Software Engineer will provide technical leadership for the payment system architecture, focusing on scalability, security, and PCI DSS compliance, while designing and implementing complex payment gateway integrations. This role also involves mentoring engineers on domain-driven design and reactive programming patterns and driving architectural decisions through technical documentation and reviews.
