The Product Adoption Manager oversees the post-implementation lifecycle to ensure government agencies successfully adopt and derive ongoing value from the OpenCounter platform. This role involves training staff, monitoring usage metrics, gathering field feedback to influence the product roadmap, and managing renewal risks.
The Cybersecurity Engineer is responsible for executing security engineering and operational tasks across endpoints, identities, and cloud platforms. They will monitor security alerts, manage vulnerability remediation, and collaborate with cross-functional teams to maintain technical safeguards.
The Senior Customer Success Manager will manage a portfolio of mid-market government agency accounts, focusing on retention, health, and product adoption. They will design segmentation models and leverage AI to scale engagement while partnering with internal teams to ensure consistent value realization.
The Senior Project Manager will lead cross-functional teams to deliver complex professional services implementations on time and within budget. They are responsible for managing project health, fostering client relationships, and supporting business development initiatives.
The Senior Product Manager will lead the strategy, growth, and go-to-market execution for the payments portfolio while serving as a subject matter expert. They will collaborate with engineering and cross-functional teams to translate market insights and customer needs into an actionable product roadmap.
The VP of Marketing will lead marketing initiatives to support the growth and efficiency of government software solutions. They will be responsible for driving brand awareness and demand generation for the company's cloud-based SaaS platform.
The Senior Consultant will lead requirements elicitation workshops and translate business objectives into functional implementation artifacts. They will also perform system configuration and act as a bridge between business stakeholders and technical teams to ensure successful project delivery.
The Commercial Counsel will serve as a primary legal partner to sales and business development teams, focusing on negotiating complex SaaS and partner agreements. They will also implement best practices in contracting processes and ensure compliance across various jurisdictions.
Serve as the primary administrator for Gainsight and Staircase AI to optimize customer health scoring and operational efficiency. Design and manage scalable digital customer success programs and AI-powered workflows to drive retention and adoption.
Manage the full sales cycle from prospecting to closing for mid-size jurisdictions and utilities. Focus on growing revenue through new business acquisition and cross-selling solutions to existing customers.
