The Forecasting & Scheduling Coordinator manages capacity planning and scheduling for the Member Services Center using workforce management technology. They are responsible for generating accurate forecasts for call volume, handle times, and staffing requirements to ensure service levels are met.
The Inside Sales Representative is responsible for managing inbound and outbound B2C leads to drive new revenue and upgrade existing business. They will conduct research to qualify prospects, communicate home security solutions, and maintain accurate records in Salesforce.
The Insurance Service Support Associate manages insurance policies by providing customer service, identifying product needs, and explaining value propositions to retain members. They are responsible for accurately documenting interactions, processing policy changes, and ensuring compliance with underwriting guidelines.
The Travel Sales Manager oversees travel advisors across multiple states to drive revenue growth and ensure high-quality service standards. They are responsible for coaching team members, managing performance, and executing marketing campaigns to meet sales goals.
The agent will proactively sell AAA membership and insurance products by handling inbound and outbound calls. They will conduct insurance reviews to assess risk and recommend appropriate coverage to meet member needs.
