5ad7fc17-5e92-4409-ada0-db6b1280cad2

Workforce & Contact Center Systems Manager

5ad7fc17-5e92-4409-ada0-db6b1280cad2 · Full Time · 3 hours ago

United States $70000 - $90000 per year 5-10 yrs exp Support

The Workforce & Contact Center Systems Manager is responsible for workforce planning, scheduling, and real-time performance monitoring to meet service level requirements. This role also serves as the primary administrator for the Nextiva platform, managing call routing, IVR configuration, and reporting integrity.

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training
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insurance routing medical excel reporting operations training

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Workforce & Contact Center Systems Manager