Workday HRIS Lead Specialist

As a HR Technology Lead at ICON, you will oversee the strategy, implementation, and optimization of HR technology solutions to support our organizational goals and enhance the employee experience.

What You Will Do:

You will manage day-to-day human resources activities, supporting your team to deliver quality outcomes.
 

Workday HRIS Operations & Governance

• Act as escalation point for complex Workday L2/L3 cases across HCM, Recruiting, Compensation, Absence and Integrations

• Manage direct escalations from Tier 1 analysts and HR/TA stakeholders on urgent or sensitive cases

• Provide decisioning and risk management for high-impact issues affecting hiring, pay or executive populations

• Oversee HRIS backlog prioritisation and recurring refinement forums

• Ensure documentation and governance controls are in place

Functional Team Leadership & Configuration Direction

• Provide day-to-day leadership and support to the functional HRIS team across HCM, Recruiting, Compensation and Absence

• Act as first point of contact for complex functional or technical queries where analysts require confirmation or direction

• Support the team in assessing requirements, options and impacts before configuration changes are made

• Guide next steps on configuration for Change Requests (CRs) and project work, including tenant strategy (sandbox vs preview vs production)

• Help shape and validate configuration approaches to ensure they align to global design, governance standards and downstream impacts

• Remove blockers by advising on sequencing, dependencies, testing approach and stakeholder alignment

Supplier, Contract & SOW Management

• Coordinate SOW preparation, internal approvals and VP signature routing via DocuSign

• Liaise with Procurement and Legal to ensure commercial and contractual compliance

• Maintain oversight of active AMS and project SOWs

Release Management

• release impact assessment

• change gating/evidence

• deployment coordination

• post-release stabilization

Annual Process Governance & Traceability

• Responsible for BAU delivery (e.g. performance review, compensation cycles and benefit enrollment events)

Workday security/data reviews & access governance

• Working with cross functional teams to ensure all security related requirements are fully analysed and appropriate checks and balances applied.

• Facilitating weekly team and quarterly SLT governance forums.

Your Profile:

You will have solid human resources experience, with the ability to manage competing priorities and develop your team.

Required qualifications and experience:

• Bachelor's degree in information systems, human resources, business administration, or a related field, or equivalent experience.

• Extensive experience in HR technology management, including implementation and oversight of major HR platforms e.g., Workday, SAP, Oracle.

• Strong strategic thinking skills with a proven ability to align technology with business goals.

• Excellent communication and leadership abilities, with experience managing teams and cross-functional projects.

• A commitment to continuous improvement, innovation, and delivering a high-quality employee experience through technology.

• Willingness to travel as required (approximately 5%)

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