VP, Business Development

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VP, Business Development – Revenue Generation

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most-respected brands.

VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from another private equity firm. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.

For more information about VXI, visit: www.vxi.com

For more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions

Role Summary 

The Vice President of Business Development will be responsible for driving revenue growth through the expansion of VXI Global Solutions’ new client base and the deepening of strategic partnerships with existing accounts. This executive will identify, pursue, and close opportunities across Sales and Revenue Generation Services, positioning VXI as a strategic growth partner to leading global enterprises.

This is a high-impact leadership role that combines strategic sales execution, relationship management, and market development, with a mandate to achieve growth targets across both new logo acquisition and client expansion.

Responsibilities

• Develop and execute a growth strategy focused on expanding VXI’s footprint in key industries such as Technology, Communications, Media, Financial Services, Retail, Travel, and Healthcare.
• Build strong, trusted relationships with client executives to understand business challenges and position VXI’s revenue generation and CX solutions as value drivers.
• Own the end-to-end business development cycle, from lead generation and proposal development through contract negotiation and close.
• Collaborate with operations, finance, solutioning, and marketing teams to craft compelling, tailored proposals.
• Drive new logo acquisition to meet aggressive annual revenue targets.
• Partner with existing client stakeholders to identify white space opportunities, upsell services, and expand wallet share.
• Introduce new service offerings (e.g., digital CX, sales enablement, omnichannel support, and automation-driven engagement).
• Monitor market trends, competitor activities, and client needs to identify new opportunities and inform GTM strategy.
• Represent VXI at industry events, conferences, and thought leadership forums to elevate brand visibility.
• Provide market feedback to the executive team to refine solution offerings and pricing strategies.
• Partner with internal delivery and solutions leaders to ensure commercial success and seamless handover from sales to operations.
• Mentor and collaborate with regional business development and account management teams to align strategies and goals.
• Drive a performance culture focused on accountability, pipeline discipline, and measurable outcomes.

Qualifications

• Bachelor’s degree preferably in Business, Marketing, or a related field; MBA preferred but not required.
• 15+ years of experience in Business Development or Sales roles within the BPO, CX, Revenue Generation, or Technology Services industry.
• Proven track record of winning new business and growing existing accounts in high-value, complex outsourcing environments.
• Strong executive presence with demonstrated success in engaging and influencing C-level stakeholders.
• Deep understanding of sales enablement, lead generation, inside sales, and customer acquisition strategies.
• Exceptional negotiation, communication, and presentation skills.
• Data-driven mindset with experience in pipeline management, forecasting, and CRM utilization (e.g., Salesforce).

This description portrays in general terms the type and level(s) of work performed and is not intended to be all- inclusive, nor the specific duties of any one incumbent.

Location: Remote, anywhere in the United States

Reporting To: SVP, Revenue Growth

Work Type: Full-Time

Travel Required: Yes, occasional within country and globally

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!