Volunteers Officer (Scotland)

Who We Are

Human Appeal is a global non-profit humanitarian and development organisation. We deliver life-saving emergency assistance such as food, medical aid, and disaster relief. At the same time, we run sustainable, community-led programmes in healthcare, education, and livelihoods to build resilience and self-reliance. Our experienced local teams work in vulnerable, hard-to-reach areas. Guided by a vision of a just, caring, and sustainable world, our mission is to save lives, alleviate poverty, and empower communities in line with the core humanitarian principles of humanity, impartiality, neutrality, and independence.

Position Overview

We have an exciting opportunity for Volunteers Officers position within the HR department based in Scotland. The volunteers officer will contribute towards the development, planning, and delivery of the charity’s volunteers projects as well as the recruitment of the required volunteers by providing administrative support, oversight to the rest of the Volunteers teams across the organisation, and acting as a central point of contact/support for Scotland for all Volunteers needs. Exploring new innovative Volunteers opportunities, preparing Volunteers resources, procurement of said resources, and collecting of information such as queries and complaints. All in order to ensure smooth running of Volunteers operations, establish lines of communication, ensure value for money, and promoting a positive working environment.

Main Responsibilities

• To undertake a range of administrative and clerical tasks in support of the department
• To wholly adhere/promote/implement to the fundraising code of conduct, dissecting current FR processes/procedures and applying best practice, communicate internally, safeguard, reputation, quality assurance/excellence, donations! Maintains Trust
• Prepare resources and materials for events and activities, by conducting needs analysis and review events planning forms, ensure successful events and adequate availably of resources, to help maximize donations.
• Provide Procurement support by Obtaining quotes for; venues, coaches, AV, catering etc. ensure smooth running and value for money in relation to volunteer activities
• Recruit for and attend events and manage the team of volunteers alongside the Team Leader
• Management of all pertinent data input and data management- onto Salesforce, AMS, (suppliers, invoices, PO, campaigns, correct labelling) to ensure information is reflected accurately with an audit trail in line with protocol.
• Being a centralized point of contact for the relationship between local/national organisations in multiple regions by providing assistance, information, updates, as well as query and complaints resolution.
• Liaising with and providing support to colleagues.
• Promoting a positive working environment.
• To work with, manage and supervise volunteers and interns.
• To help grow the donor database of the charity. Suggest new innovative fundraising opportunities. To help identify and manage regular and emergency campaigns that can be carried out in the region, by researching, networking, source/identify opportunities (collaborated with Comms), To contribute towards the development, maintenance and delivery of the charity’s fundraising plan in the region
• Produce letters, reports, data sheets, and content material
• Keep stock of regional Volunteer resources- buckets, t-shirts, merchandise, donation forms etc.,

NB: Employee duties are not limited only to the above-mentioned responsibilities; they may perform other duties as assigned

Candidate essential criteria

• Ideally degree-educated in a related field. Minimum GCSE English and Maths
• Minimum 1 year of relevant experience in charity / office administration / events or volunteers management
• MS Office Suite
• Database proficient.
• Fluent English is essential.

Candidate desirable criteria

• Experience using Salesforce is desirable
• Additional language e.g. Arabic, Urdu is desirable

How to apply

We are keen to appoint the right person for this position as soon as possible and will be considering applications as they are received. To maximise your opportunity, please submit your CV by clicking the link provided to apply. We look forward to receiving your application and hearing from you.

If you have any questions about the position, please do contact Human Appeal on recruitment@humanappeal.org.uk

Please note that we will only be contacting the shortlisted candidates. Applying candidates must have the legal authorisation or right to work in the designated work location/duty station.

Disclaimer: Human Appeal is committed to diversity, social inclusion, and gender equality/balance, and strongly encourages applications from underrepresented groups. The organisation maintains a zero-tolerance policy toward Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), with all staff required to comply with Preventing Sexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards and safe recruitment procedures.