Virtual Medical Receptionist (OptiMantra Proficiency)
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AI Summary
Manage patient appointments, insurance verification, and front-office support for a psychiatry practice. Maintain accurate electronic health records while ensuring strict HIPAA compliance.
Work Schedule: 30 hours per week
About the Role
Our client, a growing psychiatry practice, is looking for an experienced Virtual Medical Receptionist to join their team. This role is ideal for someone with a strong background in mental health or psychiatry who can provide exceptional virtual front-office support while delivering a positive patient experience.
The ideal candidate is highly organized, communicates professionally in English, and has experience managing appointments, verifying insurance, maintaining accurate patient records, and ensuring HIPAA compliance.
Key Responsibilities
- Answer incoming patient calls and provide professional, compassionate front-office support.
- Schedule, reschedule, and confirm patient appointments.
- Manage provider waitlists and fill appointment cancellations.
- Send appointment reminders one day before scheduled visits.
- Follow up with patients who miss appointments and assist with rescheduling.
- Verify patients' insurance eligibility before appointments.
- Coordinate with the billing specialist regarding insurance and patient information.
- Collect and review new patient paperwork and intake forms before appointments.
- Maintain accurate patient records within the practice's EHR.
- Ensure all patient information is handled in compliance with HIPAA regulations.
- Deliver outstanding customer service and support throughout the patient journey.
Required Qualifications
- Previous experience as a Virtual Medical Receptionist or Virtual Medical Assistant in a mental health or psychiatry practice.
- Hands-on experience using OptiMantra.
- Experience with insurance eligibility verification.
- Excellent verbal and written English communication skills with a clear, neutral accent.
- Strong organizational skills and attention to detail.
- Ability to work independently in a remote environment.
- Strong understanding of HIPAA and patient confidentiality.
Non-Negotiables
- Experience working in a Mental Health and/or Psychiatry practice.
- Hands-on experience using OptiMantra.
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