Virtual Medical Receptionist

Virtual Medical Receptionist

Remote | Neurology Facility | 40 Hours/Week | $5-$6/hour

Overview

We are seeking a detail-oriented, proactive, and highly organized Virtual Medical Receptionist to support our busy US-based Neurology clinic. This role requires excellent communication skills, strong multitasking abilities, and experience working in a fast-paced healthcare environment.

The ideal candidate can effectively manage competing priorities, provide exceptional patient support, and maintain accuracy while handling a high volume of calls, referrals, and administrative tasks.

Key Responsibilities

Appointment Scheduling

• Coordinate and schedule patient appointments accurately and efficiently.

• Manage appointment confirmations, reschedules, and cancellations.

• Maintain provider schedules and optimize appointment availability.

Prior Authorization (Medication)

• Process medication prior authorization requests.

• Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status.

• Follow up on outstanding requests to ensure timely patient care.

Insurance Verification

• Verify patient insurance eligibility, coverage, and benefits prior to appointments.

• Document insurance information accurately within the EMR system.

• Identify and communicate any coverage limitations or issues.

Referral Handling

• Receive, process, and track incoming and outgoing patient referrals.

• Coordinate with referring providers, specialists, and insurance companies as needed.

• Ensure referral documentation is complete, accurate, and properly attached to patient records.

• Follow up on pending referrals to help facilitate continuity of care.

Patient Communication

• Answer inbound calls professionally and courteously.

• Respond to patient inquiries, appointment requests, and administrative concerns.

• Maintain excellent customer service while supporting a high call volume clinic environment.

Required Skills

• Excellent verbal and written communication skills.

• Strong organizational and time-management abilities.

• Ability to prioritize tasks effectively in a fast-paced environment.

• Strong attention to detail and accuracy.

• Ability to work independently while maintaining professionalism and accountability.

• Comfortable handling high call volumes and multiple administrative responsibilities simultaneously.

Qualifications

• Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.

• Experience with appointment scheduling, insurance verification, and patient communication.

• Familiarity with healthcare workflows, medical terminology, and EMR systems.

• Experience managing referrals and coordinating patient care is preferred.

Preferred (Nice to Have)

• Experience using eClinicalWorks (eCW).

• Previous experience supporting a Neurology practice.

• Experience working in a busy clinic environment with high patient and call volumes.

This position is ideal for a Virtual Medical Assistant who thrives in a fast-paced healthcare setting, can confidently manage a high volume of patient interactions, and is committed to providing outstanding support to both patients and providers.