Virtual Consumer Service Representative
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AI Summary
Join the Consumer Service Team at Lifetime Brands
Are you passionate about providing exceptional customer service and helping customers find
solutions? Join the Lifetime Brands Customer Service team supporting innovative brands
including Taylor USA, Rabbit Wine, Chef’n and PlanetBox. This is a full-time, fully remote
opportunity.
Position Summary
As a Consumer Service Representative, you will be the voice of our brands, assisting customers
through phone, email, and other communication channels. By actively listening to customer
needs and providing timely, accurate solutions, you will help ensure every interaction reflects
the quality and reputation of our brands.
You will assist customers with order inquiries, shipment tracking, product information,
warranty questions, replacements, returns, and general service requests while delivering a
positive and professional experience.
Essential Responsibilities
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Respond to incoming customer inquiries via phone, email, and other communication
channels in a courteous, professional, and timely manner.
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Assist customers with order placement, order status, shipment tracking, product
information, warranty claims, replacements, returns, and general service inquiries.
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Research and resolve customer issues by utilizing multiple order management systems,
CRM platforms, carrier websites, and internal resources.
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Accurately document customer interactions and resolutions within company systems.
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Build customer confidence by providing knowledgeable, empathetic, and solution-
oriented support.
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Maintain productivity and quality standards while meeting individual and team
performance goals.
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Perform other administrative and operational duties as assigned.
Qualifications
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Education- HS or equivalent
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2-3 years of experience in a call center environment preferred
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Excellent verbal and written communication skills.
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Strong customer service orientation with a passion for helping others.
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Critical thinking and problem-solving skills with exceptional attention to detail.
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Ability to effectively manage multiple systems and applications while assisting
customers.
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Comfortable working independently in a remote environment while collaborating with a
virtual team.
Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home. We offer brands you trust, value without compromise and an unwavering commitment to innovation. Our products make it easier for you to prepare food, serve meals, entertain guests, and decorate your home. We offer a comprehensive suite of benefits, which includes: *All full-time employees (and family members) are eligible to participate in our Medical, Dental, and Vision plans *Flexible Spending Accounts for Health and Dependent Care *Short-Term Disability & Long-Term Disability *Company Paid Basic Life and Accidental Death & Dismemberment Insurance *Eligibility in the Company's 401K plan, after 90 days of employment *Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions *10 Company Paid Holidays *Employee Product Discounts *Tuition Assistance *Employee Assistance Program *Volunteer Opportunities- 4 hours of paid optional volunteer time (annually) *Seattle, WA based employees are provided with commute trip reduction incentives *Benefits are offered to employees who work 30 hours or more In addition to the above, we offer voluntary benefits.
Lifetime Brands, is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.
This job posting contains a pay range, which represents the range of salaries or hourly rates that Lifetime Brands believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. Lifetime Brands expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would Lifetime Brands consider paying a salary or rate near the higher end of the range.
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