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The Virtual Success Advisor supports first-generation and low-income college students through a hybrid advising model using SMS and live virtual sessions. They are responsible for coaching students through academic and career milestones while maintaining accurate student records in the CRM.
Who We Are and What We Believe:
Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. For nearly 30 years, Bottom Line has provided consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college.
We serve students from 9th grade through career launch through our signature programming in Massachusetts, New York City, Chicago, Ohio, Detroit, and Houston and scaled supports available nationwide. Our vision is to create a far-reaching ripple effect, launched by the transformative power of a college degree and a mobilizing first career, that uplifts individuals, families, and entire communities.
When you join Bottom Line, you will become a part of a team that combines passion with expertise to advance equity and opportunity for degree-aspiring students. In our dynamic, results-driven environment, your contributions will help shape brighter futures and stronger communities.
What You Will Do:
The Virtual Success Advisor is a national role responsible for supporting college students from first-generation and low-income backgrounds through Bottom Line's virtual advising model.
Reporting to the Senior Program Manager on the National Program Team, this role spearheads Bottom Line's hybrid advising approach, serving students through customized content delivered via SMS and supplemented by live, virtual sessions when escalation requires more nuanced guidance.
The Virtual Success Advisor is part of a connected national and regional team. When a student's situation calls for in-person intervention, the advisor partners with the regional Success Coach so the student is seen and supported.
As Bottom Line scales toward our 2030 ambition of serving 20,000 students, the Virtual Success Advisor is the human anchor of our scaled advising support layer.
Direct Student Support – 70%
Data Entry – 5%
Secondary Responsibilities:
Organizational Support – 5%
Duties, responsibilities, and activities may change at any time with or without advanced notice.
Work Schedule:
This is a full-time (40 hours per week) position. Work schedules are structured around student needs and may include evening and weekend hours. Schedules are established in coordination with supervisor and may flex throughout the year to support key student milestones and program priorities, in accordance with applicable wage and hour laws.
Direct Reports:
None
Expected Travel:
Minimal. This is a fully virtual role. Occasional travel may be required for team gatherings, organizational events, or in-person student events as needed.
Who Should Apply:
If you meet the qualifications below, you should apply.
Required:
Preferred:
All applications must be submitted via Bottom Line’s Career Page. Please share your resume and cover letter.
The application deadline is August 07, 2026.
Start Date:
August 2026
Compensation:
Benefits:
Learn about our benefits here.
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