Virtual Call Center Agent (Outbound Market Research)

About the Role  

The position of the Virtual Call Center Agent (Outbound Market Research) consists of conducting telephone research interviews and recording the results in our data collection system. Seek and provide information to help our clients meet with business needs in the multifamily industry.

Responsibilities:

• Collect data on property key data points
• Record results into our internal data collection system
• Conduct efficient and accurate online research using various tools available
• Understand importance of key industry data points being gathered
• Confirm and update information in our data collection system
• Follow strict guidelines for obtaining consistent unbiased data
• Meet stringent quality assessments standards and work monitoring requirements
• Cooperate with co-workers and management while working toward department goal
• Maintain center standards for performance and productivity
• Follow all center policies and procedures as outlined in the call center policy addendum

Expectations:

• Reliable, punctual, and able to follow assigned schedules consistently
• Clear, confident, and engaging phone communication skills
• Personable, with the ability to quickly build rapport and encourage participation
• Coachable, goal-oriented, and open to feedback and performance monitoring
• Fast learner with the ability to explain information in simple terms
• Flexible and willing to handle various tasks as needed

Requirements

• Must have own PC (desktop or laptop), noise-cancelling headset, and stable internet connection with backup (prepaid wireless modem acceptable)
• At least 6 months of call center experience, preferably in outbound calling, market research, or similar roles
• Strong English communication skills (conversational to fluent), with good reading comprehension
• Basic computer proficiency, including data entry and typing skills
• Must be comfortable working graveyard shifts and in a permanent work-from-home setup
• Quiet, distraction-free workspace and ability to remain on calls for extended periods

Benefits

• PHP 21,000 monthly salary
• Fully remote setup
• Structured training and growth within operations