Virtual Assistant

Location: LATAM

About Your Startup Operations

Your Startup Operations is a boutique agency providing operational services to small businesses. We work primarily with small business owners in the United States and our vision is to give power to the people who own small businesses by delivering white glove service while maintaining flexibility, care and affordability. 

Our SCORE Values

• Solution-focused: Think critically and propose solutions independently.
• Curiosity: Ask questions and actively seek understanding.
• Ownership: Take full accountability and responsibility for your role.
• Resourcefulness: Use all available resources to solve challenges or answer questions.
• Excellence: Deliver high-quality work and exceptional results.

About the Position

We are looking for a proactive and organized Operations & Administrative Coordinator to help our clients and internal teams stay organized, efficient, and on track.

This role is ideal for someone who enjoys coordinating people and projects, working with systems and data, improving processes, and turning moving pieces into clear next steps. You will have the opportunity to work across different businesses and take real ownership of the operations you support.

Who You Are

• You are highly organized and naturally create structure.
• You are proactive and follow through without needing reminders.
• You communicate confidently with clients, leadership, and team members.
• You enjoy working with systems, data, trackers, and processes.
• You are resourceful and comfortable figuring things out independently.
• You can manage multiple priorities while maintaining strong attention to detail.
• You are tech-savvy and interested in using new tools and AI to work more efficiently.
• You take ownership of outcomes, not just tasks.

Hint: On your first interview, mention which SCORE value you most align with at the end of the interview for huge bonus points.

Responsibilities

• Provide operational and administrative support to clients and internal teams.
• Coordinate projects, deadlines, meetings, and follow-ups across multiple stakeholders.
• Maintain CRM records, spreadsheets, databases, trackers, and reports.
• Create and maintain SOPs, workflows, templates, and internal documentation.
• Support client and team onboarding and offboarding.
• Prepare presentations, reports, documents, and client-facing materials.
• Communicate with clients, vendors, candidates, and other stakeholders.
• Support leadership with research, administrative requests, and special projects.
• Identify process improvements and help implement better ways of working.
• Learn and confidently use the different software platforms required by our clients.

Role Requirements

• 4+ years of experience in operations, program or project coordination, executive support, administration, or a similar role.
• 2+ years working with US, UK, Canadian, or Australian companies or teams.
• Fluent written and spoken English.
• Strong organization, communication, and stakeholder management skills.
• Experience with CRMs, spreadsheets, project management platforms, and business systems.
• Comfortable managing multiple priorities independently in a remote environment.
• Tech-savvy and comfortable quickly learning new tools.
• Comfortable working during US business hours.
• Reliable primary and backup internet connections.

Nice to Have

• Experience with Salesforce, HubSpot, Monday.com, Slack, QuickBooks, or similar tools.
• Experience creating SOPs, onboarding materials, or operational documentation.
• Experience coordinating operations across multiple teams or locations.
• Experience with KPI tracking, reporting, process improvement, or AI tools.