VIP Account Manager

Retenta is a full-funnel marketing partner for iGaming brands across Latin America, covering the entire player journey — from turnkey brand launches to long-term retention. Our services span brand sponsorships, media and communication, paid acquisition, SEO, affiliates and influencers, as well as CRM and gamification built to turn first deposits into lifetime value. 

Perfect for those who aim to:

• Manage a portfolio of LatAm VIP clients and provide personalized support to each user;

• Build long-term client relationships through regular communication and proactive follow-ups;

• Improve client engagement and retention through personalized promotions and campaigns;

• Monitor client activity and identify opportunities to improve portfolio performance;

• Coordinate with internal teams to resolve client issues and ensure a high level of service;

• Welcome new VIP clients, re-engage inactive users, and maintain accurate client records.

Experience you’ll need to bring:

• Previous experience in VIP account management, customer support, sales, or a similar client-facing role;

• Strong English communication skills - Upper Intermediate level;

• Spanish will be a plus but not mandatory;

• Experience managing client requests independently and handling multiple priorities;

• Ability to build client relationships and provide personalized support;

• Experience working in the iGaming industry.

It's a perfect match if you have those personal features:

• Strong communication skills, empathy, and a client-focused mindset;

• Proactive approach, ownership, and ability to work independently;

• Strong organizational skills, attention to detail, and reliable follow-through;

• Adaptability, willingness to learn, and ability to stay calm in challenging situations.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.