Vice President, Revenue Operations (Invoice to Cash)

Vice President, Revenue Operations (Invoice to Cash)

The Vice President, Invoice to Cash (I2C) is a senior operating executive responsible for leading both the Accounts Receivable, Cash Applications, and Requestor Management teams. This combined department of ~50 staff are responsible for working with a wide range of medical record requestors (insurance companies, attorneys, and their retrieval agents) with a mix of high touch account management for the high-volume requestors and a long tail mass touch approach for long tail of low volume requestors.

Key metrics and activities that this role will be responsible for include: measuring and tracking Days Sales Outstanding (DSO) by cohort, percent of request volume actively managed, enhancing the monthly billing and statement process, maintaining unapplied cash at a 3-day level, and bringing more automation/technology to this function. This role is intentionally hands-on and detail-oriented, requiring deep engagement in daily collections activity, aging trends, customer disputes, and cash forecasting. In a private-equity-backed environment, this leader is expected to operate as a player-coach who can personally diagnose issues, drive execution, and hold teams accountable for results.

Duties & Responsibilities:

• Hands-On Accounts Receivable Leadership & DSO Ownership (Primary Mandate), with Cash Applications and Requestor Management as secondary mandates
• Own enterprise-wide accounts receivable (AR) performance with direct, personal accountability for DSO reduction, and past-due aging
• Engage directly in weekly aging reviews, top delinquent account analysis, and high-risk customer situations
• Design and enforce disciplined collections operating rhythms, including daily, weekly, and monthly execution cadences
• Define, track, and actively manage KPIs including DSO, aging mix, Collection Effectiveness Index (CEI), dispute cycle time, and billing accuracy
• Lead hands-on improvements across collections, billing accuracy, cash application, and dispute workflows. Ensure improvements are embedded into daily execution, not just documented in policy
• Expand and mature the requestor management/data integrity process and team including management of sales tax-exempt requestors
• Partner with R&D team to design AR/collections modules within our platform
• Oversee daily cash application activities for all payment channels, including ACH, wire transfers, lockbox, credit cards, checks, and electronic payment platforms
• Ensure timely and accurate posting of customer and requestor payments to accounts receivable.
• Establish and maintain strong internal controls for cash receipt processing
• Lead implementation and optimization of cash application technologies, including AI-driven cash application tools and/or robotic process automation (RPA)
• Collaborate as a peer to the Controller, SVP of Finance, and VP of FP&A as a leader in the finance organization
• Perform other duties, as assigned, to ensure effective operation of the department and the Company
• Live by and promote Verisma Core Values

Minimum Qualifications:

• Bachelor’s degree in Accounting, Finance, or Business, required
• 12-15+ years of progressive experience in Management of Order/Invoice to Cash, Accounts Receivable, Collections, or Finance
• CPA strongly preferred
• Proven ability to lead and develop large, multi-functional teams with a data driven mindset
• Experience in Release of Information, Revenue Cycle, Record Retrieval, or Healthcare, preferred
• Technically proficient with data analysis tools such as Advance Excel, Power BI, SQL, etc.
• Travel 5 to 10% of the time