V108 - Pre-Litigation PI Case Manager

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Job Description:

At Job Duck, we are looking for a highly organized and proactive Pre-Litigation PI Case Manager to support a growing legal practice. In this role, you will serve as a key point of coordination throughout the pre-litigation process, ensuring that client matters move forward efficiently while maintaining excellent communication with all parties involved. You will work closely with legal professionals, insurance companies, and medical providers to gather critical information, manage documentation, and track important deadlines. The ideal candidate thrives in a fast-paced environment, takes initiative without constant supervision, and enjoys balancing multiple priorities while delivering exceptional attention to detail. This is an excellent opportunity for a dependable professional who is passionate about client service and enjoys taking ownership of their work.

• Monthly Compensation Range: From 1,220 to 1,320 USD

Responsibilities include, but are not limited to:

• Ensure all documentation is updated and properly filed

• Track case progress and follow up on outstanding items

• Maintain accurate and organized case files

• Gather medical records and supporting documentation

• Manage Personal Injury cases during the pre-litigation phase

• Coordinate with clients, medical providers, and other involved parties

• Upload and maintain medical information within the firm's systems

• Monitor, organize, and calendar important deadlines

• Prepare and send letters of representation

• Conduct client intake and collect necessary case information

• Communicate with insurance companies regarding active claims and case updates

• Prioritize multiple tasks while ensuring accuracy and timeliness

• Maintain consistent communication regarding case status and developments

• Support attorneys with case related administrative tasks

Requirements:

• 1-2 years of experience working as a legal case manager

• Personal Injury experience is a must
• Excellent written and verbal communication in both English and Spanish required
• Excellent verbal communication
• Strong organizational skills
• Reliable and dependable work ethic
• Ability to multitask effectively
• Self-driven and proactive approach
• Attention to detail
• Time management skills
• Ability to work independently
• Professional client service skills
• Adaptability in a fast-paced environment

• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Low (0-5 calls per day / almost 90% is email)
• Software and Tools Required:
- CRM: SmokeBall
- VOIP: RingCentral
- Email/Calendar: Outlook    

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.