V104 - Criminal Law & Client Support Associate

Job Duck is hiring a virtual

V104 - Criminal Law & Client Support Associate

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary:

We are seeking a warm, empathetic, and detail-oriented Criminal Law & Client Support Associate to be the first point of contact for prospective clients facing criminal charges. This role is vital in creating a welcoming experience and ensuring accurate intake processes that reflect the firm’s dedication to client-centered service. Join a team committed to protecting clients' rights and freedoms. Support a collaborative environment that emphasizes responsiveness, advocacy, and integrity, helping clients through some of their most challenging moments.
 
Monthly Compensation
$1,015 to $1,100 USD
 
→ Responsibilities include, but are not limited to:

• A mix of reception and intake: answer and transfer calls, qualify leads, and transfer them to attorneys or sales
• Provide translation services for non-English speaking clients or family members as needed
• Reach out to family members and gather case-related information
• Manage discovery downloads and organize case files efficiently
• Answer incoming calls, emails, and website inquiries promptly and professionally
• Provide clear, compassionate guidance to prospective clients about next steps
• Schedule consultations and confirm appointments with attorneys
• Conduct initial client screenings to gather case details accurately
• Enter client information into the firm’s case management system with high precision
• Prepare intake summaries for attorneys’ review

→ Administrative Support

• Maintain organized digital records and ensure confidentiality standards are followed
• Assist with document uploads, e-signatures, and follow-up communications
• Coordinate with attorneys and staff to facilitate smooth onboarding processes

→ Client Experience

• Deliver a positive, reassuring first impression for individuals facing criminal charges
• Uphold the firm’s core values of integrity, responsiveness, and discretion
 
→ Key Skills:

• Communication: Excellent verbal and written skills; ability to handle sensitive topics with empathy
• Organization: Strong attention to detail and ability to multitask in high-pressure situations
• Tech Proficiency: Familiarity with CRM systems, Microsoft Office, and virtual meeting tools
• Legal Awareness: Basic understanding of criminal law terminology and procedures is a plus
• Client Service: Dedicated to providing a professional, empathetic, and client-focused experience

→ Requirements

• High school diploma required; associate’s degree or paralegal certification preferred
• 1–2 years supporting legal, customer service, or administrative roles
• Bilingual in English and Spanish strongly preferred for client and family communication
 
→ Software

• CRM: MyCase
• VOIP: DialPad
• Other: Google Drive, Law Paid
 
→ Location & Timezone

• CST – Arkansas

 

Work Shift:

9:00 AM - 6:00 PM [CST][CDT] (United States of America)

Languages:

English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now! 

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team.

Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.