UX Researcher

About the Role

We’re looking for an experienced UX Researcher to lead a wide range of research initiatives at Closer. In this role, you’ll help us better understand what our users need from our product by conducting user research, facilitating interviews and usability studies, and working closely with cross-functional teams. You’ll play an important role in shaping the continued development of Closer, our software that streamlines the property closing process for lawyers, clerks, and their clients across Ontario and Alberta.

Reporting to the Head of UX Research, you’ll take ownership of research initiatives from planning through to execution. You’ll facilitate research sessions, conduct user interviews and usability studies, and spend time observing and learning from users to uncover their needs, behaviours, and pain points. We’re looking for someone who is naturally curious, enjoys digging deeper, asks thoughtful questions, and wants to understand the “why” behind what people do. You’ll bring a thoughtful, user-focused approach to your work, using your research skills to turn what you learn into clear, meaningful insights that help inform product decisions.

If you’re confident using contextual research methods, user interviews, and usability testing, and are comfortable working independently while also collaborating closely with colleagues and end users, we’d love to hear from you.

What You'll Do

• Working with our UX team to articulate research plans and define hypotheses to test at different stages of product development.
• Designing and leading the execution of a variety of customer research that will enable our team to understand customer pain points and behaviors.
• Aggregating results from multiple data sources and communicating findings to inform product, design, engineering and marketing decisions.
• Researching competing solutions to gain an understanding of current state and disseminating findings back to the product team.
• Conducting usability tests with lawyers and clerks based on designs created by our product team and assisting with iteration processes.
• Critiquing wireframes and prototypes along with using user insights to offer alternative ideas.
• Identifying, articulating and prioritizing potential usability issues.
• Facilitating internal meetings to triage and/or manage research findings.
• Communicating usability analysis, recommendations and potential design solutions.

What You’ll Bring

• Bachelor/Master of Science in Human-Computer Interaction, Cognitive Psychology, Cognitive Science or a related field.
• Previous experience working on B2B SaaS or web-based software products.
• Proficiency in a variety of qualitative and quantitative research methods, including think aloud usability studies, contextual inquiries, remote usability testing, parallel prototyping, card sorting and A/B testing.
• Knowledge of current and evolving research tools, best practices and processes.
• Practical experience executing both generative and evaluation research methodologies.
• Great collaboration skills and a love for working with others to understand and solve user problems.
• Experience with common user research and usability testing methodologies and proven ability using data to inform your designs and decisions.

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Compensation

The base salary range for this role is $75,000 – $80,000 CAD annually, plus a performance bonus of up to 10% of base salary. Final compensation will reflect your experience, domain depth, and demonstrated delivery. In accordance with provincial pay transparency legislation, Closer discloses a pay range for all advertised positions.

Equal Opportunity & Statutory Notices

At Closer we have a strong belief in equity, diversity and inclusion and are committed to building and fostering an environment where our employees feel included, valued, and heard. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We are committed to providing an inclusive, barrier-free recruitment process. Please let us know if you require any accommodations.

AI may be used to support certain administrative aspects of our recruitment process. However, every application and resume is carefully reviewed by members of our team, and all screening and hiring decisions are made solely by the hiring team.

Please note that only candidates whose experience and qualifications align with the specific requirements of the role will be contacted.

This position is for an existing vacancy.

We look forward to hearing from you!

https://www.closer.ca