User Researcher II

UX Researcher II Job Description

Under general supervision, conduct research efforts and develop clear stories from insights that support partner and team alignment on user-focused goals. This includes collaborating with UX designers, product owners, product managers, and engineers to discover opportunities for future products and validate designs for product optimization. 

In this role as a UX Researcher II, you will be responsible for:

• Design, plan, and execute end-to-end research studies using appropriate qualitative and quantitative methodologies with guidance from senior team members 

• Conduct and synthesize research projects including user interviews, usability testing sessions, surveys, card sorting, and contribute to A/B testing initiatives 

• Synthesize research findings into clear, actionable insights and present recommendations to cross-functional teams with a compelling, influential story.  

• Analyze insights from research sessions to identify key opportunities and user needs 

• Works collaboratively and communicates effectively with peers and managers 

• Monitor and analyze user behavior metrics and usability benchmarks with support from senior researchers 

• Support the evaluation and optimization of research methodologies to improve quality and efficiency of insights 

• Assist with research operations including participant recruitment, scheduling, and research repository maintenance 

Qualifications

For this role as a UX Researcher II, you should have:

• Degree in Human-Computer Interaction, Anthropology, Social Science, Design Research, Psychology, Cognitive Science or related field 

• 3-5 years of experience in UX Research or equivalent combination of education and experience 

• Proficiency in qualitative research methods including interviews, contextual inquiry and observational studies 

• Working knowledge of quantitative research methods including survey design and basic statistical analysis 

• Familiarity with mixed-methods research approaches 

• Experience with evaluative research including usability testing and heuristic evaluation 

• Exposure to generative and exploratory research techniques 

• Ability to execute research protocols and discussion guides 

• Experience with participant recruitment and screening 

• Understanding of research ethics and informed consent practices 

• Experience conducting research with diverse user groups 

Bonus Points:

• Portfolio showcasing research projects, methodologies applied, and measurable impact on product outcomes 

Salary Range: The base range for this position is $82,200.00 - $113,100.00. This range is based on national market data and may vary by experience and location. 

Additional Information

All your information will be kept confidential according to EEO guidelines. 

#LI-Remote