User Operations Associate, Content Moderation

Summary

This is a Full-Time (40 hours per week — no part-time availability) remote role based in the United States, with availability mandated during department core hours of 10 a.m. to 3 p.m. Pacific Time.

Yelp’s Content Moderation team evaluates reviews, photos, and other information to determine whether these posts meet our Content Guidelines and Terms of Service. By efficiently removing posts that are conflicts of interest, inappropriate, or other abuse, we ensure that everyone who uses Yelp is finding helpful information about local businesses that will lead them to make informed decisions.

In this role, you’ll balance empathy with the emotional distance and neutrality that’s necessary to evaluate content against our guidelines and enforce our terms, while pacing yourself to meet a quota and maintain our quality standards. You’ll need to read between the lines of users’ stories for context and nuance, “trust, but verify” that their content meets our standards, and guide users towards constructive participation on Yelp.

Much of our work is self-directed, so you’ll need to effectively manage your time in order to meet both quota and quality expectations, but also be able to recognize when a case needs to be escalated. You should be comfortable with sharing your conclusions (and backing them up) while being open to feedback and ready to work as a team to build consensus.

We’re excited for you to join us as we continue to maintain the trust of Yelp’s community!

What you'll do:

• You will moderate content (including reviews, photos and profiles) reported by users and business owners.
• You will apply team policies and guidelines, and message users effectively regarding our decisions.
• You will work full-time (8 hours per day on weekdays during normal business hours) and meet/exceed a required minimum number of cases resolved within that time.
• You will work cross-functionally with other teams in the User Operations department.
• You will provide feedback to managers on possible improvements to processes, policies, and documentation.

What it takes to succeed:

• Bachelor's degree (preferred)
• You are enthusiastic about Yelp’s mission.
• You have at least 1 year of work experience.
• You have a positive, team-oriented attitude even when focusing on your own work.
• You enjoy reading and have strong research skills.
• You commit yourself to consistently meet/exceed quality expectations.
• You are comfortable with (or open to) a quota-driven environment.

What you'll get:

• Effective your first day: Full medical, vision, and dental 
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation for this position is $40,000 annually. You may also be offered a bonus and benefits.

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. 

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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