US-SVP, Technology Strategy and Operations

The SVP, Technology Strategy and Operations leads core technology platforms for R1. This includes cloud/data center, network and security engineering and corporate systems from both an engineering and operations perspective. The SVP is also accountable for leading technology design for new acquisition integration and ensuring a coherent set of technology standards for the organization. The SVP creates and manages the technology TCO model for R1 and lead the FinOps function for the department.
This role serves as the executive owner accountable for ensuring high-quality, cost-effective and secure core technology platforms and delivery to R1 success.

Essential Responsibilities

Infrastructure and Operations

• Lead definition, execution and operation of R1’s cloud strategy and ongoing migration of on-prem hardware to the cloud
• Design and operate a best-in-class global network to ensure performance, resiliency and availability
• Define and operate an operations support function to ensure all capabilities consistently meet or exceed SLAs
• Partner with the Cybersecurity team to ensure all solutions meet standards to secure R1 and client data

TCO and FinOps

• Establish and activate a TCO model to establish and benchmark costs
• Mature the FinOps capability and establish an evergreen program to ensure consumption meets budgets and forecasts

Technology Standards and Integration

• Maintain a published set of standards for common technology and govern against exceptions
• Lead acquisition or new client integration to create a roadmap to standardization
• Govern the enterprise technology reference architecture to ensure tech debt and sprawl is minimized

Operating Model & Organizational Leadership

• Build and evolve a high-performing global organization
• Define clear roles across:
  • Internal teams
  • Offshore delivery
  • Third-party security providers
  • Drive accountability, performance, and continuous improvement across the function

​Financial Stewardship & Efficiency

• Own the budget and investment strategy
• Optimize spend across personnel, tools, and vendors
• Ensure strong ROI and alignment with enterprise risk priorities

Key Outcomes

Within the first 12–18 months, the SVP will be expected to:

• · Establish a clear, forward-looking strategy and roadmap
• · Strengthen enterprise capabilities in alignment with best-in-class benchmarks
• · Deliver a right-sized, efficient operating model aligned to R1’s global delivery structure
• · Build a durable team and process model for long-term performance and governance

Experience & Qualifications

• · 15+ years of experience in technology leadership
• · Experience in enterprise leadership roles leading enterprise strategy and/or operations across cloud, corporate systems, M&A integration and TCO/Finops
• · Leadership experience in regulated industries (healthcare preferred)
• Leadership Profile
• · Strategic, enterprise thinker with strong execution discipline
• · Comfortable operating in transformational, complex environments
• · Strong communicator with ability to translate technical risks into business impact

What Success Looks Like

• · A resilient, trusted core operations and systems capability with clear executive ownership
• · Improved performance across availability, resiliency, financial and standardization goals
• · Modern, scalable platforms and services aligned to business growth

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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