US Immigration Case Manager (Remote | US Eastern Time) - #35255

Our client is a top immigration & federal practice firm based in the US. They provide legal services supporting individuals, families, and businesses with matters such as visas, green cards, citizenship applications, and divorce proceedings. Our client is dedicated to helping families and businesses navigate the complexities of U.S. immigration law.

This is a great opportunity to join a well-established firm with over two decades of experience in U.S. immigration law. The organization is recognized for its strong track record in successfully guiding clients through complex legal processes with a high level of success. You will be part of a diverse, multicultural team that values respect, collaboration, and empathy.

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Our client is seeking an experienced U.S. Immigration Case Manager - not an immigration processor, appointment setter, or document collector. This person will own the administrative movement of a high-volume portfolio of immigration matters and must be able to determine what is happening with each case, what should happen next, who owns the next action, what is overdue or missing, and what requires escalation.

The Case Manager does not provide legal advice or determine legal strategy, but must know U.S. immigration processes well enough to recognize when something does not look right and investigate or escalate it.

Primary Responsibilities

Portfolio & Workflow Ownership:

• Own a high-volume portfolio from onboarding through completion; know current status, last action, next action, owner and critical deadline.
• Identify stalled, aging, incorrectly staged or inactive cases before management finds them.
• Follow up with clients, paralegals and attorneys and close outstanding loops.

Case Auditing & Risk:

• Audit case notes, tasks, communications, filings and government notices - not just assigned tasks.
• Identify missing notices, overdue tasks, absent next actions, deadline risks and status inconsistencies.
• Prioritize EOIR hearings, RFEs/NOIDs, interviews, government deadlines and unusually long-pending matters.

Docketwise / Client / Reporting:

• Keep Docketwise stages, notes, tasks, deadlines and communications accurate and current; use reports/filters to find exceptions.
• Serve as primary operational client contact and consistently pursue missing documents/information.
• Report exceptions concisely: problem, investigation, action taken, next owner and decision needed.

Requirements

• Minimum 3 years direct experience with a U.S. immigration law firm.
• Personally managed a portfolio/caseload - not only forms or document processing.
• Strong family-based experience: I-130, I-485/AOS, consular processing, I-751 and N-400.
• Working knowledge of USCIS stages, receipts, biometrics, interviews, RFEs/NOIDs and deadlines.
• Can audit a large caseload and identify stalled, urgent, aging or incorrectly documented matters.
• Strong independent judgment, follow-through, organization, detail and client communication.
• Able to work U.S. Eastern Time with reliable internet and professional remote environment.

Strongly Preferred: Advanced Docketwise; VAWA, asylum, EOIR/removal, waivers or humanitarian/complex immigration exposure.

Do Not Apply:

• Appointment setters/general VAs;

• Document processors without portfolio ownership;
• Employment-based-only
  

Role Boundaries

The Immigration Case Manager supports the legal team by managing the client relationship and case workflow.

The Case Manager may communicate procedural information, collect documents, maintain case records, coordinate deadlines and ensure files are administratively ready for legal work. The Case Manager will not:

• Provide legal advice or interpret immigration law for clients.
• Determine eligibility, legal strategy or case theory.
• Prepare substantive immigration petitions, applications, legal briefs or RFE responses as a paralegal would.
• Represent clients before USCIS, EOIR, DOS or any other government agency.
• Independently submit substantive legal work without required attorney authorization.

Monday to Friday - 9am to​ ​5pm ​(45min break) EST Timezone (NIGHT SHIFT) 

Work From Home