Trust Operations Specialist II
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AI Summary
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
About the Opportunity
The Trust Operations Specialist II plays a critical role in ensuring employees are paid accurately and on time by supporting payroll wage disbursement operations in a fast-paced, deadline-driven environment. In this role, you'll manage high-volume disbursement processing, resolve exceptions, and partner with internal teams, banking partners, employers, and government agencies to ensure operational excellence and compliance.
If you thrive on solving problems, delivering exceptional customer service, and maintaining accuracy in a highly regulated environment, this is an opportunity to make a meaningful impact every day.
What You'll Get to Do
- Load, validate, monitor, and process high-volume wage disbursement files while meeting daily operational deadlines.
- Research and resolve processing exceptions, client inquiries, and disbursement issues received through email, phone, Salesforce, and internal case queues.
- Partner with employers, government agencies, banking partners, and cross-functional teams to resolve payment-related issues.
- Review audit reports and complete daily operational controls to ensure processing accuracy, compliance, and quality standards.
- Process pre- and post-disbursement exceptions, including returned mail, stale-dated checks, voids, and reissues.
- Prepare operational reports, departmental metrics, and customer correspondence related to disbursement activities.
- Support continuous improvement initiatives, special projects, team meetings, and training while consistently meeting productivity and service-level expectations.
Skills and Experience We Value
- Two or more years of experience in payroll, tax, trust operations, financial operations, or a related field.
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Excellent written and verbal communication skills with a customer-focused approach to resolving complex issues.
- Ability to manage competing priorities, work independently, and make sound decisions in a fast-paced, deadline-driven environment.
- Proficiency with Microsoft Office Suite, particularly Excel and Word.
- Experience working with operational controls, audits, and compliance processes.
- Adaptability, collaboration, and a continuous improvement mindset.
What Would Make You Stand Out
- Bachelor's degree in Business, Accounting, Finance, or a related field.
- Experience with payroll disbursement processing, trust operations, or financial transaction processing.
- Experience using AI-enabled productivity tools to improve operational efficiency and workflows.
- Experience using Salesforce or similar case management platforms.
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
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