Transformation and Change Management Practitioner

About the role

Lead large-scale transformation and change-management engagements for private equity investors and portfolio companies, as well as technology and technology-enabled businesses.

Help clients turn strategic ambition into an executable transformation programme, aligning operating model, technology, processes, people and governance around measurable business outcomes.

Bring the judgement and communication skills of a trusted consultant: frame complex problems, lead senior stakeholder discussions, establish a compelling case for change and maintain momentum through delivery.

Apply enough technology depth to connect transformation priorities to the underlying product, engineering, data, platforms, delivery capability and technology operating model.

Design practical approaches to change adoption, including stakeholder alignment, communications, organisation design, capability building, programme governance and benefits realisation.

Work collaboratively with investment teams, boards, executive leadership and Crosslake colleagues across commercial, operational, financial and technical workstreams.

Role responsibilities

• Lead complex, multi-workstream transformation programmes from initial diagnosis and mobilisation through to sustained delivery and measurable outcomes.
• Create clear transformation roadmaps, including the case for change, target operating model, initiative sequencing, accountabilities, investment requirements, risks and benefits.
• Establish effective programme governance and delivery rhythms, enabling senior leaders to make timely decisions, resolve dependencies and maintain accountability.
• Build commitment across client organisations through credible stakeholder engagement, practical communications and approaches that support adoption rather than simply designing change.
• Translate technical and operational issues into commercial implications for growth, customer outcomes, margin, resilience, investment risk and value creation.
• Support post-deal value creation by helping portfolio-company leadership teams deliver transformation priorities at pace while maintaining business continuity.
• Develop trusted client relationships, contribute to proposition development and mentor colleagues in transformation, programme leadership and change-management practice.

What we’re looking for

• 10+ years of experience leading transformation, change management, operating-model improvement, technology-enabled transformation or complex programme delivery.
• A strong track record of leading large-scale, cross-functional change programmes with senior sponsors and multiple stakeholder groups.
• Experience shaping and delivering transformation roadmaps, programme governance, organisation and process change, capability building and benefits realisation.
• The ability to communicate a compelling, evidence-based story that helps leaders understand why change is needed, what must happen and how progress will be measured.
• Strong commercial judgement and the ability to connect transformation activity to business value, including growth, cost, customer experience, risk and operational performance.
• Sufficient technology fluency to work credibly with product, engineering, data and technology leaders, and to integrate technology change into a wider transformation agenda.
• Experience with private equity, transaction advisory, corporate development or high-growth technology businesses is strongly preferred.
• An experience spike in a business domain - for example insurance, capital markets, healthcare, logistics or supply chain.
• Excellent structured thinking, facilitation, written communication and presentation skills, together with a collaborative and action-oriented leadership style.