Training & Implementation Lead

Roles based outside of our Denver office can sit in any of the following states: Arizona, Alabama, Missouri, Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas. Please only apply if you are able to live and work full-time in one of the states listed above.

The Opportunity:

The Training & Implementation Lead will be responsible for rolling out OrthoFi products and services to orthodontic practices nationwide, and for partnering with orthodontists and staff to ensure they are successful. OrthoFi trainers manage the entire end-to-end implementation, aligning key stakeholders, scheduling, following project plans, and turning challenges into wins. Typical implementations include several weeks of remote system training and setup and a few days of onsite training/coaching at an orthodontic practice, followed by a period of post implementation support with tight alignment with the Adoption team and Account Management Team. This position is also responsible for working closely with the Training Development team to conduct continuous improvement of training materials and formats based on customer feedback, and Implementation and Customer Satisfaction Surveys. In addition to onboarding new practices, OrthoFi TILs will support continuing education needs, including hosting office hours, new staff training, and other training needs as assigned. 

At times, trainings and duties fall outside the standard work hours in the employee’s timezone. 

Who You Are:

The Trainers at OrthoFi are tenacious, driven and resourceful. They see challenges as opportunities, and find the way to get to a win. They enjoy variety, have an eye for improvement opportunities, and brag about being on this team, citing ride-or-die teamwork, playing big, and having the best meme game in town. You don’t wait for tasks, you’re excited to share your skills and magic with the team and are always looking for ways to contribute.

What You Will Bring:

• Bachelor’s degree required or equivalent work experience  
• A strong desire to work in a challenging, fast-paced environment 
• 2-4 years of client-facing training experience in software/service/processes strongly desired
• Excellent presentation skills, professionalism, and poise. Plus, you like to do this! 
• Aptitude for building rapport and trust among others quickly, and others love to work with you
• Results Oriented, demonstrating creative problem solving and innovative thinking
• Professional / Adaptable communication skills to effectively interact in person, by phone or email 
• Excellent work planning and analytical skills is a must; ability to prioritize based on business need 
• You have a demonstrated ability to work successfully as part of a team and assist others
• Willingness to travel ~50% of the time in normal seasons (2-3 day, 2 weeks / month) with occasionally peak seasons requiring 75%.  
• Experience with instructional design is nice to have