Training Coordinator

At Best Home Health Providers Inc., we've gone from treating 10 patients to thousands of patients all throughout the Bay Area and beyond in just 7 years. We've won awards for our high-quality care with patients and continue to grow rapidly. At Best, you and the patients aren't a number.

Our mission is to ensure a smooth transition for patients returning home from medical facilities by offering expert guidance throughout their recovery journey.

Are you organized, people-focused, and passionate about helping patients get the care they need? Join our team as a Training Coordinator and serve as the scheduling and logistics hub connecting new hires, current clinicians, and clinical trainers across the organization’s home health and hospice agencies.

We value teamwork, empathy, and a commitment to high-quality service, all aimed at putting patients and their families at ease during their recovery. If you are passionate about making a positive impact in patients' lives and working in a supportive and family-oriented atmosphere, we encourage you to join us in providing exceptional home health care.

Please note that this is a Non-Exempt role at $25 to $30/hr.

WHAT WE’RE LOOKING FOR IN YOU:

• High integrity and ethics. Non-negotiable. You handle confidential information appropriately and consistently do the right thing.
• A calming presence with sound judgment. Your decisions bring clarity and calm to the employee population rather than fueling drama.
• A strong communicator. Clear in writing and in person, with active listening and the ability to adapt to any audience — from a new hire to a senior leader.
• A customer service mindset. You treat employees as your customers and follow through with warmth and responsiveness.
• Positive and flexible. You bring optimism to your work and are willing to try new tools, ideas, and approaches.

Responsibilities:

LMS Administration & Online Training Assignment

• Assign and trigger required online training courses through the LMS for all new hires upon start, and for current clinicians based on annual, role-specific, and regulatory training schedules.
• Maintain accurate LMS rosters, course assignments, and due dates across all agencies; enroll, transfer, and deactivate users as employees join, change roles, or separate.
• Monitor online training completion daily, send reminders to clinicians with upcoming or overdue courses, and escalate persistent non-completion to supervisors and the People & Culture team.

In-Person Training Coordination

• Serve as the central scheduling contact between clinicians and clinical trainers: contact clinicians by phone, text, and email to confirm availability and book in-person training sessions, competency check-offs, and skills validations conducted by clinical trainers.
• Manage clinical trainers’ training calendars, coordinating session dates, times, locations, and participant lists, and resolving scheduling conflicts and cancellations promptly.
• Confirm session logistics in advance (room reservations, equipment, sign-in sheets, participant notifications) so trainers can focus solely on delivering the training.
• Reschedule no-shows and missed sessions quickly to keep new hires and current clinicians on track with required training timelines.

Tracking, Documentation & Compliance

• Record completion of all online and in-person trainings; collect sign-in sheets and competency documentation from clinical trainers and file them in audit-ready employee training records.
• Track compliance with the 12-hour annual HHA in-service requirement and other discipline-specific training obligations, flagging clinicians at risk of falling behind.

Communication & Reporting

• Act as the day-to-day point of contact for clinicians’ training scheduling questions, responding promptly and professionally.
• Track training metrics (completion rates, overdue trainings, no-show rates, time-to-completion for new hires) and prepare monthly dashboards for the Chief People Officer.
• Communicate upcoming training requirements and deadlines to clinicians and their supervisors through regular reminders and schedules.

Requirements

• Associate’s degree in human resources, healthcare administration, education, or a related field, or equivalent combination of education and experience.
• Minimum two (2) years of experience in scheduling, training coordination, staffing coordination, or a similar logistics-heavy administrative role, preferably in home health, hospice, or another healthcare setting.
• Hands-on experience administering an LMS or comparable system (assigning courses, managing rosters, running completion reports); experience with an HRIS a plus.
• Working knowledge of healthcare training documentation requirements (e.g., HIPAA, in-service hour requirements, competency records), or the ability to learn them quickly.
• Strong proficiency in Microsoft Excel for tracking logs, schedules, and compliance reports.
• Exceptional organizational skills and attention to detail, with the ability to juggle multiple training calendars, trainer schedules, and deadlines across several agencies.
• Excellent phone and written communication skills, with the persistence and professionalism to follow up with busy field clinicians until trainings are scheduled and completed.
• Must reside in the Bay Area with the ability to attend our monthly team meeting and activities in Hayward.

Preferred

• Bachelor’s degree in a related field.
• Direct experience in home health or hospice operations, education, or quality/compliance.
• Bilingual (English/Spanish or English/Tagalog) a plus.

Benefits

• Generous PTO Policy
• Wellness Days
• Paid Sick Days
• Paid Bereavement Leave
• Skills Training & Development
• Company Social Events
• 401(k) With A Company Match
• Health Insurance (Medical, Dental, and Vision Options)
• FSA