Trainer, Claims Support Services

Who We Are

At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike.

Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day.

The Opportunity

The Trainer, Claims Support Services will design and deliver training programs that support our Claims, Early Intervention, and Rehab teams, working with the Quality, Coaching & Training team to identify trends and opportunities that drive quality performance. The Trainer will serve as a subject matter resource on best practices in holistic case management and partner closely with the Best Practice Hub and LTD teams to revamp new hire training. This role brings specialized rehab expertise to learning and coaching, and creates engaging training content using Articulate and other software platforms.

This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours.

What You’ll Be Doing

• Partner with the Best Practice Hub to turn quality findings, coaching themes, and evolving best practices into consistent training content and learning resources
• Work closely with LTD leaders and subject matter experts to revamp new hire training, including curriculum sequencing, case-based practice, learning assessments, and ongoing updates informed by feedback
• Provide specialized rehab training and coaching, working with rehab experts to develop content that supports appropriate referrals, functional case management, and return-to-work planning, including within LTD
• Create, maintain, and update engaging learning content using Articulate and other software platforms, including eLearning modules, interactive case scenarios, knowledge checks, facilitator guides, and job aids
• Design and deliver training programs for front line employees across all business units, including online and virtual sessions for offsite employees
• Train and guide new employees as part of their onboarding
• Work with management to identify training needs and schedule training programs for all staff
• Keep training programs engaging and interactive for employees and trainees
• Ensure all training materials and programs comply with applicable laws, regulations, and industry best practices
• Prepare training materials and presentations for employees, with management approval
• Support quality control and coaching with the Claims, Early Intervention, and Rehab teams, including new hire support and ongoing coaching
• Provide coaching and support to case managers on disability management matters as needed
• Work with Vice Presidents, Managers, DMI’s Coaching Unit, and business unit leads to ensure processes, procedures, templates, and forms are updated and implemented as business needs evolve
• Recommend targeted strategies to leadership that increase efficiency and effectiveness within specific departments
• Collaborate and foster communication to build consensus among internal and external stakeholders
• Support internal and external strategic initiatives, and participate in or lead special projects as assigned

What You Bring to the Team

• 2 to 5 years of proven Disability Management experience
• Background in and knowledge of STD/LTD policy and coverage, as well as early intervention and rehab interventions
• Solid understanding of coverage concepts such as COD, FCD, Reserves, and various policy clauses
• Specialized rehab expertise, including functional case management, GRTW planning, and vocational tools that impact claim duration
• Experience using motivational interviewing techniques and communicating proactively with physicians with a focus on function
• Knowledge of adult learning principles and theories, as well as experience facilitating in-person and online training
• Proficiency in MS Office, specifically PowerPoint, with experience creating learning content in Articulate or other eLearning software considered an asset
• Exceptional verbal and written communication, presentation, and public speaking skills

Critical Competencies

You will succeed in this role if you are:

• A Job Knowledge & Professional Development - Has a complete understanding of the role, makes sound decisions, and is comfortable acting independently.
• A Curiosity & Innovation - Generates new approaches to problems, respectfully challenges current processes, and strives for continual improvement.
• An Organization & Planning - Plans and prioritizes efficiently, stays on track, and meets deadlines without letting important details slip.
• A Teamwork - Builds positive, collaborative relationships with peers and supervisors and lends a helping hand when needed.
• A Communication - Speaks and writes clearly and concisely, lives up to agreements, and communicates in a positive, respectful manner.
• A Math & Computer Skills - Exhibits strong mathematical ability and is proficient with computers and new technology.
• A Delivering WOW! - Takes ownership of the role, brings a positive, can-do attitude, and goes above and beyond to get the job done.

Compensation

At the time of this posting, the estimated annual base salary for this position is $75,000 to $85,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why DMI is the Place for You

• Beyond salary, we offer generous paid time off including 3 weeks minimum vacation, plus 26 long weekends a year through our much-loved Happy Friday program to help you balance life and work on your terms
• We provide flexible work options including remote and hybrid schedules, extended health and dental benefits, RRSP matching, and wellness support, including comprehensive mental health resources
• Clear career paths, personalized learning, and leadership committed to invest in your development

Belonging Starts Here

Diversity, inclusion, and belonging aren’t just programs at DMI; they are our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive.

If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with DMI, we’d love to hear from you. Click Apply to submit your application.