Trainer

Position Summary

The Trainer is responsible for the development of program knowledge for onsite and virtual team members while maintaining a dynamic environment. Prepares, coordinates, schedules and conducts training for employees of the Service Desk in a positive professional manner.

Essential Duties and Responsibilities

• Facilitates learning through multiple medium to include classroom instruction, e-learning and on-the-job training.

• Plans and develops classes, workshops or other activities to meet identified training needs. 
• Manages, designs and updates training curriculum and materials for all Service Desk positions. 
• Conducts training needs analysis with management, subject matter experts and employee groups. 
• Serves as a mentor for development of training skills. 
• Learns new technologies and skills to broaden training capabilities for the Service Desk. 
• Continues professional development and takes responsibility for learning new material. 
• Maintains a minimum of 8 hours per month of required phone time, as available. 
• During surge months, assists with call volume, floor walking, escalations, manual proofing, etc.
  

Minimum Qualifications (Knowledge, Skills, and Abilities)

• HS Graduate or GED Related Work Experience: 4-6 years 

• Demonstrated ability to train and mentor employees. 
• Solid presentation and facilitation skills. 
• Ability to present complex information to a variety of audiences. 
• Excellent interpersonal and oral/written communication skills. 
• Self-starter with ability to independently accomplish tasks in a timely manner with minimal supervision.
• Sets the standards for customer service, employee relations, and professional appearance. 
• Ability to collaborate with employees and management.
• Strong customer service background. 
• Creative thinker that is willing to use constructive feedback to further improve training. 
• Ability to maintain confidentiality. 
• Preferred: One year of experience with needs analysis, curriculum design and training.

Scope Infotech offers all employees the following benefits: 

• Health Insurance (medical, dental, vision)
• Retirement Savings Plans (401K)
• Paid Time Off (Vacation, Sick Leave, Holidays)
• Employee Assistance Programs (EAP)
• Insurance (Life, Short/Long Term Disability, AD&D)
• Employee Referral Bonus

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.