Traffic Controller

Job DetailsJob Location: Medelin, Antioquia 050021Travel Percentage: NoneJob Category: Admin - ClericalJob Title: Traffic Controller Location: Remote - Colombia (only) Department: Operational Strategy Reports to: Operational Strategy Manager Salary: 1,750,000 COP + 140.000 aux connectivity Language (s): All applicants must speak fluent English. Any other language is a plus Contract Type: Indefinite Terms Equip. required: Processor: Quad Core (Intel i3/i5/i7 = 10th Generation | AMD Ryzen 3 3100/5 3600/7 3700X) 2.0 GHz speed RAM: 16 GB System Memory Storage: 512 GB SSD Sound: USB Headset Monitor: 1920 x 1080 Resolution ( Dual Monitor ) OS: Windows 11 PRO Internet: International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 ms Job Start Date: Immediate Location: Remote Country: Colombia Hours: 8:00 AM to 5:00 PM US CST Monday to Friday Flexible schedule based on business needs   OBJECTIVE   The role of the Traffic Controller is to ensure seamless and productive calling campaigns for operations staff.  PRIMARY JOB DUTIES  Build, update, maintain, and assist with dialer operations   Evaluate reporting tools and delivery   Monitor agents in a dialer setting   Adjust dialer and agent settings  Analyze the effectiveness and functionality of reports    SECONDARY JOB DUTIES   Continuously seek opportunities for process improvement and propose ideas  Foster effective communication and collaboration between countries and cultures within all regions  Assist in project work as required  Act as backup to other members of the Operations Strategy Department  Maintain a high level of professionalism and confidentiality with all information entrusted with  OTHER JOB DUTIES   This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice. SUPERVISORY RESPONSIBILITY  This position does not have supervisory responsibilities  WORK ENVIRONMENT   This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment.  QualificationsCOMPETENCIES   Proficiency in MS Office   Time management  Attention to detail  Ability to click through systems for several hours  REQUIRED EDUCATION AND EXPERIENCE  High School Diploma/GED   FLUENCY  This position requires fluency in the English language  ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES  None required for this position