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The Territory Service Manager is responsible for providing on-site technical support, including installation, maintenance, and repair of complex instrumentation. They must ensure compliance with SLA targets, safety guidelines, and maintain accurate service documentation for assigned customers.
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity
Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems
To fulfill aftersales needs of customers in the assigned territory
• To Maintain response time & downtime as per the SLA to assigned customers.
• Accountable for instruments installation and Warranty service in the Field.
• Accountable for Billable service and promote the service contracts.
• Deliver actionable data driven insights to explore new areas of operational excellence.
• Ensure all in-field activities are carried out safely complying with company environmental Health &
Safety (EHS) guidelines and procedures.
• Perform field service as advised by the Group Leader, carrying out repairs, maintenance and
installation of instrumentation and their accessories.
• Provide highly visible customer support through the performance of on-site installation,
troubleshooting, service, and repair of complex equipment and systems.
• Execute preventive maintenance calls as scheduled.
• Actively demonstrate compliance with all team targets.
• Maintain personal service spares issued and inventory records to the highest specified.
• Make returns of all fully completed service documentation, Service Reports, Expenses Claims, daily.
• To ensure that quality standards are maintained while servicing the equipment.
• To maintain good communication at all relevant levels of customer organization.
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