Temporary Housing Search Assistant

Our Housing Assistant is primarily responsible for searching for rental properties and presenting options to our Housing team to secure temporary housing needs for policyholders who have been displaced from their home.

Essential Responsibilities:

•    Search and locate rental properties available across the country for families that have been displaced from their home. 

•    Contact landlords to confirm rental availability and requirements on options to ensure that the property meets policyholder needs. 

•    Present options to Housing team and enter into internal CRM system. 

•    Build rapport and maintain relationships with landlords and property managers in order to quickly locate options.

•    Provide an exceptional customer service experience to internal and external customers. 

•    Provide an immediate and timely response regarding housing options. 

•    Complete fair market analysis requests for housing claims and present to team/customer. 

•    Assist with additional housing duties and projects as needed.  

Job Requirements:

•    High school diploma is required. Bachelor’s degree preferred.

•    Real Estate, Leasing, or Property Management experience, preferred. 

•    Real Estate license a plus. 

•    A minimum of three (3) years of experience in a fast-paced customer service environment.

•    Professional, compassionate, and friendly demeanor.

•    Excellent verbal and written communication skills.

•    Able to multitask while possessing a strong attention to detail.

•    Strong typing/data entry skills.

•    Proficient in MS Office (Word, Excel, Outlook).

•    CRM experience a plus. 

•    Flexible work schedule. Evenings and weekends may be required.

Work Environment and Physical Demands:

This job operates in a fully remote environment. This role routinely uses standard equipment such as computers, phones, etc.

While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.

This position is a temporary full-time role. It will require a flexible schedule that may necessitate occasional evenings/weekends coverage. Position will require on call responsibilities/support as scheduled by management.

Other Duties/Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.