Temporary Call Center Agent- Medicare Sales Support
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AI Summary
Do you take pride in delivering high-quality customer service and creating positive first impressions? If you enjoy helping others, answering questions, and guiding people toward the right solutions, this opportunity could be a great fit for you.
As part of our team, you’ll work from the comfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Every conversation you have has the potential to make a meaningful impact.
What You’ll Do
In this role, you will:
- Be the friendly voice that answers inbound calls and helps prospective members navigate their options
- Educate callers about UPMC For Life and guide them toward the right resources
- Support our Sales team by conducting outbound outreach (no cold calling) to prospective members
- Assist individuals with enrolling in plans—right over the phone
- Accurately document interactions and manage lead information in our CRM system
- Contribute to additional data entry and support projects
What Your Schedule Looks Like
- Variable 8-hour shifts between 8:00 AM – 8:00 PM
Includes evenings and weekends as needed
Why This Opportunity Stands Out
- 100%25 remote
- Competitive pay at $19/hour
- Temporary role (up to 6 months)
- A great way to get your foot in the door with a respected healthcare organization
What You Bring
- A passion for helping others and delivering excellent customer service
- Strong communication skills and comfort speaking on the phone throughout the day
- Ability to learn and explain Medicare and Special Needs Plan information
- Comfort navigating multiple systems while multitasking (listening, typing, researching)
- Attention to detail when documenting information
Work-From-Home Requirements
To ensure you can successfully perform in this role, you’ll need:
- Internet speeds of 20 Mbps download / 5 Mbps upload or greater
- Under 50ms ping and under 10ms jitter
- Please note: Satellite, hotspot/cellular, or DSL services are not supported
Ready to Get Started?
Apply today and take the first step toward a rewarding opportunity!
- High School graduate or equivalent preferred
- Proficiency in typing, Windows Systems, and MS Office products
- PA Accident and Health insurance is a plus
- Ability to make independent decisions
- Minimum 6 months of direct customer service experience; call center, specifically retail and food service industry experience, preferred
- Basic analytical skills necessary to evaluate customer needs.
- Exemplary Customer service skills and professionalism in adherence to UPMC-based values.
- Knowledge of Medicare or Insurance Terminology is a plus
Licensure, Certifications, and Clearances:
- Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal
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