Technical Systems Analyst II (Application Support)

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

As a Technical Systems Analyst, you will support our eCommerce operations and applications.  In this role you will work in an aggressive Agile environment and delivering high production support, application deployments using automation via ansible, collaborate with developers, QAs, and DBAs.  We need strong communicators who are accustomed to working with International teams.  Professional English Language skills are required.  The ideal candidate will have experience within a production support environment using automation, ansible, linux, and have exposure to CI/CD tools, log and splunk searching and an interest in working with incidents.   

CLT.  Fully Remote in Brazil.  Benefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware/software, and annual bonuses! 

• Monitor, investigate, and resolve production issues and incidents in a timely manner.
• Analyze application and database performance; Able to write SQL queries and troubleshoot SQL code and database queries.
• Perform root cause analysis and provide suggestions for long-term fixes for recurring issues.
• Work closely with developers, DBAs, and QA teams to deploy application updates and patches to production environment.
• Document production release and submit changes for approval in service now.
• Create and maintain scripts for automation for server reboots, server /service restarts.
• Participate in rotational 24x7 on-call 3rd/4th level support
• Ability to effectively communicate with other team members Maintain documentation for support processes, incident handling, and configurations.
• Support and maintain projects developed by the team; and assist in production deployment and outages.
• Configure, deploy, debug, monitor, and document new system features and enhancements.
• Collaborate with business professionals to determine functional and non-functional requirements for up coming new projects to production

• Bachelor’s degree in computer science, Engineering, or related field required.
• 3+ years of experience in production environment support
• 2+ Years of Linux, SQL and Mysql.
• 2+ Years of experience with splunk log search and writing splunk queries.
• 2+ Years of experience with Azure Virtual machines, app services, load balancers.
• Hands-on experience deploying and managing scalable applications in Microsoft Azure.
• Exposure to CI/CD tools like Jenkins.
• Excellent organizational skills, self-administration, attention to detail, multi-tasking, and effective prioritization
• Experience on Java ecosystem is a plus
• Mysql and SQL  Database experience.
• Experince with magento, camunda bpm is plus.
• Experience with orchestration tools like Ansible and Terraform.
• GIT hub, JIRA & Confluence

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

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