You will work with the Building Systems Engineering and Customer Success teams to drive customer value and improve building systems data integration. Additionally, you will act as the voice of the customer to provide critical insights for the product roadmap and help iterate on AI-based technology.
The Senior Account Manager will own and develop relationships with key merchants to drive transactional volume and revenue growth. They will coordinate across internal teams to ensure seamless onboarding, integration, and resolution of complex merchant issues.
Build and maintain strong merchant partnerships to maximize transactional volume growth. Manage the full operational lifecycle of the client portfolio and provide ongoing operational support.
Provide technical support to clients during the integration process and ensure quality control through testing. Maintain integration FAQs and documentation while supporting general system operations.
The specialist will provide technical support for client integrations, perform quality control, and assist in maintaining system stability. They will also collaborate with internal teams on complex investigations and mentor junior team members.
