Your Role at Nutrient...

You will be joining a small, high-ownership support team dedicated to helping customers solve complex technical challenges across three .NET products: Document Automation Server, Searchlight, and DocuVieware. These are mature, widely deployed tools used by developers building serious document workflows; customers expect expert-level responses, not workarounds. The role is roughly 60-70% customer-facing support and 30-40% engineering collaboration.

You'll work closely with the native engineering team, contributing bug reports, reproducing edge cases, and writing sample implementations. When workload is light, you're expected to use that time well; exploring the product, reading documentation, or building tooling that makes the team more effective.

What You'll Work On...

• Own customer support for Document Automation Server, Searchlight, and DocuVieware; handling everything from documentation questions through to deep technical debugging, primarily async via our support portal
• Write custom sample code that helps customers implement complex features; OCR, data extraction, file conversion, PDF editing, and native .NET integrations
• Become the go-to technical resource for your product area; when a customer has a hard problem, you own it from first contact through to resolution
• Contribute directly to documentation; when you find a gap or a confusing explanation, you fix it rather than route it
• Write detailed, actionable bug reports and feature requests that feed directly into engineering priorities
• Collaborate with the native engineering team to reproduce edge cases, validate fixes, and validate product changes
• Contribute to internal AI tooling; the team has built an MCP-based tool for ticket analysis, Jira filing, and GitHub fix suggestions, and there is room to grow it

What You'll Bring...

• Customer-Focused Mindset: You think beyond just closing tickets; you anticipate customer needs, identify patterns in feedback, and actively look for ways to improve their experience. Every interaction is an opportunity to build trust and demonstrate our commitment to their success.
• Solid Technical Depth in C#: You have a working knowledge of C# and can read and debug real code. You understand how APIs behave, what the error message is actually telling you, and where to look when something isn't working as expected. Experience with Java or Python is a plus.
• Collaborative and Self-Managing: You don't need hand-holding; you take initiative and gain energy from exchanging ideas, both async and sync. You turn obstacles into opportunities and communicate clearly with your peers.

Who Thrives Here...

At Nutrient, we’re not just hiring for skills — we’re hiring for mindset. The people who thrive here are:

• Collaborators: You collaborate openly, listen actively, and prioritize team success over ego.
• Hungry Learners: Rapid learning fuels progress and career growth.
• Curious Thinkers: You dig deep to uncover the “why,” valuing understanding over simply being right.
• Self-Starters: You take action without waiting for direction, turning obstacles into opportunities with creativity and persistence.
• Owners: You take responsibility for solutions and outcomes, always looking for ways to improve what’s within your control.
• Doers: You’re energized by progress, motivated to create meaningful impact, and eager to tackle challenges.

Why You'll Love Working Here...

At Nutrient, we build tools that reshape how businesses and developers work with documents. Our culture is centered on continuous growth and collaboration. Every team member has room to learn, innovate, and drive meaningful impact.

• Technical depth, not helpdesk: You're debugging at the SDK level, writing custom sample implementations, and contributing directly to the product roadmap. This is a role with genuine engineering substance.
• Own your product area: You'll cover Document Automation Server, Searchlight, and DocuVieware; three distinct .NET product lines with real variety across OCR, file conversion, and native document workflows.
• Freedom to explore: When your support queue is quiet, Christoph actively encourages you to explore new areas, build tooling, and invest in learning. There is real room to grow.
• Fully remote and async-first: Minimal meetings, strong writing culture, and the independence to manage your own work.
• Mission-critical product: Nutrient's platform is trusted by 15%+ of the Global 500 across 80+ countries.
• Strong growth trajectory: ARR grown from $28M to $49M over the past two years, backed by Insight Partners.
• Competitive comp and an annual global retreat. Past retreats held in Croatia, Spain, and Greece.

Nutrient believes in equal opportunity. We employ people from many cultures and countries, celebrate diversity, and are committed to building a team that represents a variety of backgrounds, skill sets, and perspectives. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor.