Technical Support Engineer APJ

Job Title: Technical Support Engineer
Location: Remote (APJ timezone)

About Yugabyte
Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.

Role Overview
We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.

The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB. 

Key Responsibilities

• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
• Maintain detailed case documentation and follow established support processes.
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
• Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
• Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.
  
  

What We’re Looking For

• Experience: 3-5 years of industry experience in a technical role. 
• Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
• Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
• Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
• Proactive, customer-first mindset, with patience and persistence when resolving issues.
• Ability to work independently in a fully remote environment while collaborating across global teams.
• Logistics & Schedule
• Work Hours: This position is aligned with early morning IST hours.
• Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).
  
  

Nice to Have (but not required)

• Experience in a technical support, customer success, or DevOps/SRE role.
  
  
• Familiarity with open-source software and community-driven projects.
  
  
• Knowledge of PostgreSQL or other relational databases.
  
  

Why Join Us?

• Work on cutting-edge database technology used by top enterprises worldwide.
  
  
• Collaborative, growth-oriented team culture that values learning and innovation.
  
  
• Flexible remote work environment with strong work-life balance.
  
  
• Competitive compensation and benefits.

Due to the Proclamation, “Restriction on Entry of Certain Nonimmigrant Workers”, which went into effect on September 21, 2025, at this time we are no longer able to sponsor new H-1B visa petitions filed after September 21, 2025 for new hires. We are still able to consider candidates who require H-1B extensions, changes of employer, or other types of work authorization.