Technical Support Engineer

About the Role

Sweet Security is looking for a talented and hands on Support Engineer to establish and lead our technical support function. As a Support Engineer at Sweet Security, you’ll play a key role in building the foundation for how we support our customers, shaping processes, tools, and best practices from day one. This is an individual contributor role that combines deep tech

You’ll act as the first line of technical expertise, troubleshooting complex issues, collaborating with engineering, product, and customer success teams, and ensuring our customers get the most value from their deployment.

If you’re passionate about cloud technologies, love solving customer problems, and want to take full ownership of a high-impact function in a fast-paced, collaborative environment, this is an incredible opportunity to grow your career in cybersecurity.

Responsibilities

• Serve as the primary point of contact for customers, providing timely and effective technical support.
• Diagnose, troubleshoot, and resolve technical issues across cloud, containerized, and network environments.
• Collaborate with engineering and product teams to reproduce, investigate, and escalate complex issues.
• Guide customers through setup, configuration, and best practices for using Sweet Security’s platform.
• Document technical issues, solutions, and processes to improve internal knowledge and customer experience.
• Identify recurring problems and contribute to proactive solutions and product improvements.
• Maintain a high level of customer satisfaction through clear communication and problem ownership.

Requirements

• One of the above or more:
  - 3+ years of experience in a Tier2/3/4 technical support,
  - 3+ years System/Post Sale/Production engineer role, preferably in a SaaS or cybersecurity company.
• Strong knowledge of cloud environments (AWS, Azure, or Google Cloud).
• Familiarity with containerized environments (Docker, Kubernetes).
• Hands-on experience with Linux systems and troubleshooting.
• Understanding of networking, routing, and security concepts.
• Knowledge with at least one automation/programming language (Python, Bash, golang, etc).
• Strong communication and interpersonal skills with a customer-first mindset.
• Excellent analytical and problem-solving skills with attention to detail.
• Ability to thrive in a fast-paced, dynamic startup environment.

Job Benefits

Compensation Disclosure

We’re committed to fair, transparent compensation aligned with market standards and each candidate’s unique background and contributions.

Why You’ll Love It Here

• We offer a competitive compensation package and a meaningful equity so you can grow with us
• Remote work model 
• Health insurance and wellness benefits

Why You’ll Love It Here

• Remote work model 
• Health insurance and wellness benefits
• Opportunity to shape the future of channel strategy at a high-growth security startup

Sweet Security is an equal opportunity employer and is proud to be part of a diverse, multicultural world.  We are committed to fostering an inclusive workplace where every employee has equal opportunities to grow and succeed. We believe that diversity is a key driver of success, and we encourage curiosity, innovation, and the integration of diverse talents across our global teams. All candidates are considered based on their qualifications, experience, and professional fit. We are committed to providing equal opportunities regardless of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, veteran status, or any other characteristic protected by law.
At Sweet Security, we see diversity and inclusion as core values, and we actively work to foster a respectful, equitable, and empowering environment for all our employees, customers, and partners.