Technical Support Analyst Grad

Hi there! I’m Satya Damera, your recruiter and guide to opportunities at CSG. We’re really excited to get to know you and learn more about your background.
 

As a Technical Support Analyst Grad within our Analysis and Support team, you will play a key role in maintaining the stability and performance of CSG’s products and applications. Working closely with engineering and customer facing teams, you will develop hands-on experience in application troubleshooting, system monitoring and customer support.
 

We are looking for a Technical Support Analyst Grad who will:

• Be involved in analyzing, troubleshooting and debugging CSG products and performing basic fixes and support resolution activities.

• Assist with deployments and building activities using Jenkins and CI/CD pipelines.

• Play an active role in identifying system issues and perform root cause analysis.

• Perform basic code fixes and supports defect resolution activities.

• Collaborate with engineers and R&D teams in maintain system logs and documentation.

• Participate in rotational on call support with critical production incidents and fixes and performs basic system administration tasks using Linux/Unix shell scripting.
   

Is this opportunity right for you? We are looking for someone who has:

• Bachelor’s Degree OR a Diploma in Computer Science, Information technology or a related field or equivalent.

• 0.5 to 1 year experience in application support, software development or technical operations.

• Exposure to relational databases like SQL/PLSQL and cloud platforms such as AWS or Azure.

• Familiarity with tools such as Jenkins and Azure DevOps.

• Basic knowledge of Python and/or Shell Scripting.

• Ability to work a split shift schedule from 9:00 AM to 3:00 PM and 6:00 PM to 9:00 PM IST, aligned with business requirements.

• Ability to read, write, speak and understand the English language in a business environment.
   

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

• View More Benefits (https://www.csgi.com/careers/)

#LI-Remote

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.