Technical Support Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Silverware, part of the Fullsteam organization, is a leading developer of advanced technologies for the Hospitality Industry. Silverware’s solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests. Silverware’s obsession is to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions in the market. Silverware strives to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out.

We offer a dynamic, fun environment, with many opportunities for growth, working alongside brilliant and friendly people. 

We are currently looking for English speaking Technical Support Analyst

Job Summary:

The Technical Support Analyst is responsible for providing technical support to customers in through various channels such as phone, email and chat. This role involves supporting custom applications, documenting and tracking customer inquiries and issues, and collaborating with the Technical Support Team to resolve complex technical problems.

Primary Responsibilities:

• Provide technical support to customers.

• Support custom applications; training will be provided.

• Document and track customer inquiries and issues in the ticketing system.

• Collaborate with the Technical Support Team to escalate and resolve complex technical problems.

• Ensure high levels of customer satisfaction through excellent communication and problem-solving skills

Skills & Competencies:

• Strong knowledge of hardware, software, networking, and computer systems.

• Proficiency in spoken and written English is essential.

• Prior technical support experience is preferred.

• Hospitality experience is beneficial

Minimum Qualifications:

• Must have experience troubleshooting Windows 7, 8, 10, and 11.

• Fluent in English.

• Networking experience/knowledge.

• Available to work a 24/7/365 rotating schedule

Salary range: $40,000 - $53,362 CAD

Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
•  Medical
•  Extended Health and LTD plan
•  Dental
•  Vision
•  RRSP (with employer match)
•  Health Spending Account
•  Flexible paid time off

This posting is for an existing vacancy and will remain open until filled.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.