Technical Services Advisor, Sr-Process Downstream

SUMMARY

The Technical Services Advisor serves as a subject matter expert, technical consultant, and field mentor supporting specialty chemical treatment programs across refinery, petrochemical, and industrial operations. This role partners closely with customers, operations teams, sales, and technical personnel to optimize treatment program performance, improve asset reliability, and deliver measurable operational results. The Technical Services Advisor provides technical leadership through performance monitoring, customer engagement, field audits, training, troubleshooting, and strategic guidance while ensuring compliance with company standards and industry best practices.

JOB RESPONSIBILITIES

Performance Oversight & KPI Monitoring

• Review customer communications, treatment program results, and operational KPIs across multiple customer accounts.
• Identify performance trends, gaps, risks, and opportunities for continuous improvement.
• Conduct field and program audits to ensure adherence to technical standards and best practices.
• Evaluate treatment program effectiveness and recommend corrective actions as needed.
• Customer Engagement & Technical Consulting
• Serve as a trusted technical advisor to both customers and Sterling Multi-Chem personnel.
• Participate in customer meetings, performance reviews, and business reviews.
• Provide technical recommendations designed to improve reliability, efficiency, and overall program effectiveness.
• Escalate and resolve complex technical issues through collaboration with customers and internal stakeholders.
• Support the development and implementation of technical standards, procedures, and best practices.

Training & Team Development

• Deliver field and classroom-based training programs focused on chemical treatment applications and best operational practices.
• Provide coaching, mentoring, and technical development opportunities for field personnel.
• Review technical work products and modeling efforts completed by field teams.
• Promote a culture of safety, accountability, and continuous improvement.

Sales Support & Business Development

• Provide technical support for proposals, RFQs, and RFPs.
• Assist with treatment recommendations, dosage optimization, and application best practices.
• Support customer start-ups, chemical commissioning activities, and treatment program implementation.
• Collaborate with sales, engineering, and operations teams to successfully transition new business opportunities.

QUALIFICATIONS

REQUIRED

• Bachelor’s degree in chemical engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or a related technical discipline. 
• Minimum of 15 years of progressive experience supporting refinery, petrochemical, industrial, water treatment, or specialty chemical treatment programs. 
• Demonstrated expertise in corrosion control, process treatment programs, industrial water treatment, or related specialty chemical applications. 
• Strong analytical, troubleshooting, and problem-solving skills. 
• Excellent communication, presentation, and customer relationship management abilities. 
• Experience supporting field operations and working directly with industrial customers. 
• Ability to lead technical discussions, training programs, and cross-functional project teams.

PREFERRED

• Experience supporting refinery, petrochemical, or heavy industrial customers. 
• Experience utilizing process modeling software such as OLI, ProTreat, or similar applications. 
• Knowledge of corrosion control, water treatment, fouling mitigation, overhead systems, desalting operations, or related treatment programs. 
• Prior experience serving as a technical lead, SME, or mentor.

LOCATION & WORK ENVIRONMENT

This position is remote-based and supports customers throughout an assigned geographic region. The Technical Services Advisor regularly travels to refineries, petrochemical facilities, industrial manufacturing plants, terminals, and customer sites to conduct audits, support operations, provide training, and participate in technical reviews. The role requires frequent travel, overnight stays, and time spent in active industrial environments. Company-provided transportation, lodging, and business travel expenses are provided in accordance with company policy. Employees must be able to work safely in operating facilities, comply with site-specific safety requirements, and wear required personal protective equipment (PPE) when visiting customer locations.

WORK SCHEDULE

This position operates with a flexible schedule based on customer and business needs. Frequent regional travel is required and may include overnight stays, customer visits, field support activities, audits, training events, and business review meetings. Additional hours may be required to support customer operations, startup activities, and critical business priorities.